Sales Support, Hub APAC

Role description

Coordinator and central point of contact for stakeholders in regional offices/market companies/importers on sales support topics (e.g., demand planning, ordering, quotations, and pricing enquiries).

Support the monthly planning cycle and order placement for assigned models; coordinate ordering, delivery and invoicing with internal stakeholders.

Assist in consolidation activities and provide recommendations to improve process efficiency.

Support Business Control (BC) planning requirements, including coordination of inputs and submissions as required.

Document end-to-end processes from planning and ordering through to truck delivery for the responsible brand(s)/model(s).

Perform administrative duties as required.

Responsibilities

Serve as the regional coordinator and single point of contact for APAC markets/importers on sales support topics (demand planning, ordering, quotation and pricing enquiries), ensuring timely responses

Support monthly demand process - Collect, validate, and consolidate market demand inputs, tracking of decisions/approvals and coordination of responses.

Support pricing/quotation requests by liaising with internal stakeholders and follow-up actions to closure.

Order to delivery process execution for assigned models/brands, supporting alignment discussions

Execute order placement activities within required deadlines and approved program.

Coordinate delivery planning with HQ/operations (build schedules, shipping) and communicate proactively to markets; assist with escalations around delays and changes.

Support invoicing readiness by coordinating with relevant teams to resolve discrepancies or ad hoc requests as required.

Contribute to process improvement from planning and ordering through delivery, including reporting, SOPs, templates, and work instructions for assigned models/brands.

Consolidate planning data and order trackers/dashboards; provide regular reporting on order status, deliveries, and key KPIs to Hub APAC stakeholders.

Identify process gaps through learning and contribute ideation to maximize process efficiency and data quality.

Maintain repository of process flows to support business continuity

Support BC planning requirements by coordinating market submissions and ensuring internal alignment

Perform administrative duties as required (e.g. data for meeting/presentation preparation, ad-hoc reporting)

Required Competencies/ Experiences

3-5 years of sales and operations planning (S&OP)or sales support experience, preferably in the truck or automotive industry

Structured, organized and conscientious

Analytical aptitude, strong problem-solving skills and team player qualities

Excellent oral & written English, Japanese is an added advantage

Excellent skills in Microsoft office, in particular MS Excel, macros and/or automation an added advantage

Demonstrates strong ownership and reliably delivers commitments on time

UD Trucks

is a leading Japanese commercial vehicle solutions provider, active in more than 60 countries on all continents. Since its inception in 1935, the company has been an innovation leader with a clear vision to provide the trucks and services the world needs today.

The company is committed to go the extra mile for smart logistics with the most dependable solutions for demanding customers. To best support across applications and geographies, UD Trucks offers a full range of heavy duty trucks - Quon and Quester, medium duty trucks - Condor and Croner, and light duty trucks - Kazet and Kuzer, as well as associated operational and financial services.

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures, and sells a wide range of heavy, medium, and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively, and embrace change.

At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

Diverse and friendly culture

– Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.

Empowered growth

– Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.

Flexibility with trust

– We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern, and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.