Sales Support (InfoComm)

About the role

We are seeking a proactive and detail-oriented Sales Support Executive to join our team in Singapore, focusing on the fast-growing digital space in Data Centre and Telecommunications industries. The role is pivotal in supporting the sales department by managing administrative tasks, coordinating with internal teams, preparing documentation, and ensuring smooth sales operations. This role also requires basic engineering knowledge of customers' needs and the ability to craft tailored/bespoke commercial solutions to meet customers' demands.

Key responsibilities

• Provide day-to-day administrative support to the Sales team, including handling inquiries, preparing quotations, processing Sales Orders / Service Order Requests and Sales invoicing.

• Assist in the preparation of sales presentations, proposals, contracts, and tender submissions.

• Translate sales data analysis to actionable sales plan.

• Maintain accurate sales forecasts, pipeline management, and regular reporting to senior management.

• Collaborate with internal departments (e.g., Pre-Sales, Finance and operations) to ensure timely delivery of products and services including

  • onboarding of new suppliers and subcontractors,
  • procurement of stock, materials and services,
  • shipment coordination,
  • generation of accurate purchase orders,
  • application and renewal of regulatory authority's licenses and permits.

• Maintain accurate records of sales activities, leads, customer data, and pipeline reports in CRM / ERP systems.

• Monitor and report on sales performance metrics, highlighting areas for improvement.

• Support the onboarding process for new clients and handle post-sales service requests when required.

• Assist in organising sales meetings, events, and client engagement activities.

• Keep track of all sales opportunities and work with Sales manager to ensure that the contracts are generated in a timely manner inclusive of contract renewal.

• Checking on quotations, contracts and invoices to ensure information are accurate before sending to customer.

• Adhere to company policies, procedures and business ethics codes.

• Be a strong customer advocate; ensuring high level of customer satisfaction and retention.

About you

• Diploma/Degree in Engineering with Business Administration is preferred.
• Prior experience in a sales support, customer service, or administrative role is an advantage.
• Strong communication and interpersonal skills, with a customer-centric mindset.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM/ERP systems.
• Excellent organisational skills and attention to detail.
• Ability to multitask, prioritise, and work effectively under pressure.
• Team player with a proactive and problem-solving attitude.
• Ownership mindset: Result driven and strong follow-up of tasks.
• Ability to work cross-functionally and foster strong relationships with internal teams.
• Comfortable operating in a fast-paced, dynamic industry with evolving technologies and customer requirements.