Sales Support Intern

About the Program

• Location: Saint Petersburg, FL
• Timeframe: Length of a semester; some internships may be extended
• Hours: 20–40 hours per week, flexible to accommodate class schedule
• Paid internship with real-world experience that supports a smooth transition into your career

Role Summary

Bankers Insurance Group is transitioning its independent agency partners to a new software platform for quoting and writing business. This intern supports the Distribution sales team as the central point of contact for agency communication during that rollout — keeping questions and concerns organized, maintaining steady communication with agencies, and escalating technical issues to the right people. This is a sales support role, not a help desk role: the focus is on relationship management, organization, and follow-through.

Primary Responsibilities

• Serve as the first point of contact for incoming agency questions and concerns about the new platform
• Log and organize all incoming communication in a central tracker so no request or commitment is lost
• Maintain consistent, proactive outbound communication to agencies — status updates, reminders, and follow-up on open items
• Partner with Distribution sales reps to prepare for agency touchpoints and follow up on what was promised
• Distinguish questions the sales team can answer directly from issues that need technical support, and escalate with clear, complete detail
• Track escalated items through to resolution and close the loop with the agency
• Identify recurring questions and help build reusable FAQ and quick-reference material for agencies and the sales team
• Provide a weekly summary of open items, volume, and recurring themes to Distribution leadership

Required Skills and Characteristics

• Excellent written and verbal communication; comfortable interacting with external business partners
• Highly organized and detail-oriented with dependable follow-through
• Ability to prioritize competing requests and manage an active queue
• Proficiency with Microsoft Office, particularly Excel and Outlook
• Comfortable learning new software quickly and explaining it in plain language
• Able to work independently and take ownership of responsibilities

Preferred Qualifications

• Coursework or interest in business, marketing, communications, sales, or risk management and insurance
• Previous customer-facing, client service, or account support experience
• Exposure to CRM or shared tracking tools (e.g., Salesforce, SharePoint, Excel trackers)