Sales Support Manager

About the role

This role combines development, process and training responsibilities with key account management and sales support functions. You will maintain and develop the existing customer base by moving from product sales to solution sales, supported by global sales process implementation, training and education, improved utilisation of eService tools, and enforced commercial rules. You will orchestrate multi-country opportunities, provide quotations aligned with freight management needs and industry policies, and ensure ongoing communication between Operations and Business Development to optimise profitability and compliance.

Key responsibilities

• Maintain and develop existing customer base by moving from product sales to solution sales
• Implement, train and educate on global sales processes and compliance
• Improve utilisation of eService tools through training and education
• Orchestrate multi-country opportunities and support global RFQs
• Provide quotations to customers aligned with their freight management needs and in line with SOP and industry policies
• Contribute to the development of Key Performance Indicators for auto rating and quoting efficiency
• Ensure ongoing communication and alignment between Operations and Business Development
• Drive processes with EDI Core team and BPO as a Key User to minimise auto-rating issues
• Provide training and guidance to sales support executives on EDI compliance
• Provide support to the entire sales department with client freight requests and analyse sales opportunities

About you

• At least 5-10 years working experience, preferably in the Freight Forwarding industry
• Pro-active and able to find solutions
• Able to work within a team
• Hands-on attitude towards work
• Ability to translate customer needs into business supporting solutions
• Ability to set, follow up and accomplish clear objectives
• Ability to work independently as well as in a virtual team environment
• Pragmatic approach to work and ability to be flexible when needed
• Communicative and able to create trustful relations despite cultural differences and geographical distance
• Strong time and task management with ability to plan, organise and handle multiple assignments