Sales Support Manager

About the role

The Sales Support Manager is the bridge between our sales team and our operations: the factory, finance and logistics. You make sure every enquiry becomes an accurate quotation, every confirmed order reaches the factory correctly, and every shipment leaves with the right paperwork, on time. You lead the sales support team and work closely with the Sales Manager and Sales Executives; you report to the Managing Director.

Key responsibilities

• Team leadership: supervise, train and organise the sales coordinators and support staff, and set clear priorities day to day
• Quotations and pricing: prepare and check customer quotations from factory cost quotes, keep price lists and pricing sheets accurate, and make sure every price is approved before it goes out
• Order processing: turn confirmed orders into factory order sheets, check details (metal, stones, sizes, quantities, gold supply) and confirm production and delivery dates with the factory
• Production and shipping follow-up: track orders and samples through production, chase delays early, and coordinate shipping, commercial invoices and export documents with logistics
• Cross-department liaison: work with Finance on deposits, payment terms and invoicing, with our factory on custom orders, samples and stock, and with the design team on customer specifications
• Customer handover and after-sales: make sure the terms agreed by sales are passed to the factory and finance correctly, and handle repeat orders, order status questions, repairs and returns
• Process improvement: design and improve the workflows for enquiries, quotations, orders and contracts so they are faster and have fewer errors
• CRM and reporting: keep the CRM and order records complete and accurate, and produce weekly and monthly reports on orders, pipeline and on-time delivery
• Sales materials: keep catalogues, line sheets, product photos and presentation decks up to date for the sales team
• Working with AI: use AI agents day to day to draft quotations, order documents, translations and reports, and help the team use them well

About you

• At least 4 years' experience in B2B sales support, sales administration and order management, including at least 2 years leading a team; jewellery, luxury goods or a manufacturing/export business preferred
• Experience working with a factory or supplier on orders, samples and production follow-up
• Strong attention to detail with numbers, specifications and documents; strong skills in Excel and an ERP or CRM system
• Knowledge of export documents, commercial invoices and shipping an advantage
• Hands-on experience using AI tools (e.g. ChatGPT, Claude, Gemini) to speed up work
• Excellent written and spoken English, and written Chinese and Mandarin for working with our factory; Cantonese an advantage
• A problem-solver with a sales-first mindset: you spot bottlenecks before they delay an order

About us

Established in 1995, Forever Jewels is a wholesale fine jewellery manufacturer and supplier with its own factory. From our Hong Kong branch office (the company is registered in Singapore), we serve retailers, boutiques, trade buyers and jewellery partners worldwide. We specialise in gold, silver and titanium jewellery: retail-ready collections from everyday and classic pieces to fashion-led, artistic and high jewellery, set with natural and lab-grown diamonds, precious and semi-precious gemstones and hardstones. Our customers range from large commercial retailers to independent boutiques, luxury gift stores, fashion and online retailers. We also work closely with designers and retail partners on bespoke design and product development, balancing craftsmanship, aesthetics and commercial appeal so every piece is well made, refined and ready for their market.

Benefits

• Commission scheme, quarterly performance bonus and annual bonus
• 5-day work week, MPF, annual leave and statutory holidays
• Direct access to our own design team and factory