SALES SUPPORT Manager

该职位来源于猎聘 The Sales Support Manager is a critical commercial support role serving the China Solution Sales Team. This position directly reports to Sr. Director of Sales China with the dotted line to Sr. Commercial Ops. Manager, APAC. This role plays a pivotal force-multiplier role for the China Solution Sales organization, acting as the core business support partner for the Sr. Sales Director, China as well as a central hub for complex operational and procedural support. This role does not manage people but assists the Sr. Sales Director in delivering the end-to-end sales operation support, business data analysis, funnel management, sales forecasting and the cross-department coordination. The role delivers accurate business insights, streamlined sales workflows and efficient leadership support for regional sales growth.

• Responsible for improving the usage of salesforce by the whole Sales team via training, coaching and actively working together with S&M management team to achieve the business target.
• Participate business review process and provide necessary data analysis, report and review decks.
• Define and implement processes and policies to help sales team improve their productivity, motivation and performance level. Responsibilities:
• Executive Support for Sr. Sales Director, China o Prepare leadership presentations, business review decks, quarterly & annual sales reports, meeting agendas and meeting minutes for the Sr. Sales Director. o Coordinate the line manager’s internal & external meetings, cross-department alignment, action items tracking and follow-up with each stakeholder. o Consolidate ad-hoc business materials, brief notes and background information for leadership discussions, customer visits and business negotiations. o Publish and maintain routine sales reports and provide ad-hoc analysis reports based on the line manager’s or business requirement. o Generate and analyse Sales Performance reports and dashboards to provide actionable insights to sales leadership. o Perform analysis to understand business fundamental and identify potential issues/opportunities.
• Process and Workflow Management o Act as the primary point of contact for the sales team on all operational inquiries, providing guidance on process, policy and systems. o Participate regular business review process and provide the necessary report, data analysis, review deck format formulation/consolidation. o Assist the line manager on defining and implementing processes and policies to drive sales team to improve the productivity, motivation and performance in the region.
• CRM & Sales Tool Expertise o Serve as the go-to expert and super-user for the CRM (e.g. Salesforce) to ensure data integrity and be responsible for training & coaching the whole sales team on proper usage. o Being the owner of monitoring and regularly doing 5S on the Salesforce Data to ensure it's in line with the regional requirement. o Owning the pipeline management for the region, validating pipeline quality, flag risky deals or rectification reminders to the relevant SAMs, track deal progression. o Compile pipeline reports for sales leadership review on monthly or quarterly review (Funnel Size change by team and vertical, Funnel Win/Loss/Let%, etc..)
• Sales Pipeline and Forecasting Hygiene o Work with Sales Team to ensure the funnel data in Salesforce is accurate and properly staged, sharing responsibility for data integrity that leads to the reliable forecasting for sales leadership. o Collecting the BOM List from the VSD for any projects included into the BUV and get all data consolidated for channel team to plan the order with channel partners.
• Sales Operation/Documentation & Cross-cross functional Coordination o Maintain sales playbooks, template library, sales trackers and business archives. o Support sales process optimization, CRM data governance and process improvement initiatives. o Support the line manager to conduct effective communication with cross-functional team including but not limited to Commercial Fin., Marketing, Innovation, SCS to align on sales target, customer projects, pricing strategy or other business issues.
• Support APAC Commercial Ops Team o Assist APAC Commercial Ops manager to provide the necessary data analysis when needed. o Communicate all important message, process/system change cascaded by APAC Team to China Sales Team, leading the training or drive the implementation Required Qualifications & Competencies
• Bachelor’s degree or above, majoring in Business Administration, Finance, Statistics or related disciplines.
• 7+ years relevant working experience in Sales Operations, Sales support or business analysis within B2B industry. Experience in supporting senior sales leaders is a strong plus.
• Strong Excel skills (V-lookup, PivotTable, Power Query), experience with BI tools and CRM systems (Salesforce)
• Solid data analysis capability and strong logical thinking: able to turn raw data into actionable business insights and concise presentations.
• Excellent PowerPoint skills for leadership-level business decks.
• Fluent written and spoken English (business communication) + native Chinese.
• Strong project coordination skills, attention to details, ability to prioritize multiple tasks under tight deadlines.
• Good business acumen in Industrial Automation Industry and understand “so-what” behind numbers, quick learner, diligent and result-driven.
• Excellent interpersonal skills, mature in interacting in cross-functional stakeholders at all levels. Soft Skills
• High confidentiality (handling sensitive sales and leadership information)
• Logical thinking & problem-solving mindset
• Clear communication and teamwork spirit.