Sales Support Officer

Responsibilities

• Attend to customer enquiries, requests, feedback, and complaints promptly and professionally via phone, email, and other communication channels.
• Prepare quotations, process sales orders, and ensure all order information is accurate and complete.
• Coordinate customer orders, deliveries, and installation arrangements to ensure timely fulfilment.
• Provide customers with timely updates on order status, delivery schedules, and installation appointments.
• Coordinate installation appointments with customers and installers.
• Follow up on outstanding payments in accordance with agreed payment terms.
• Handle after-sales service enquiries and coordinate with the relevant parties to ensure timely resolution.
• Coordinate with other internal departments, installers, and suppliers to ensure smooth order fulfilment.
• Maintain accurate records of customer interactions, sales orders, quotations, and service requests.
• Perform general sales administration duties, including filing, document preparation, and maintaining sales-related records.

Requirements

• Minimum Nitec qualification or equivalent.
• At least 1 year of relevant experience in sales support, customer service, or administrative roles is preferred.
• Customer-service-oriented with excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Able to work independently as well as collaboratively in a team environment.
• Self-motivated, responsible, proactive, and able to multitask in a fast-paced environment.
• Well-organised, meticulous, and able to prioritise work effectively.
• Able to handle customer enquiries and complaints calmly, professionally, and with a positive attitude.
• Good problem-solving skills and a willingness to learn.