Sales Support (Order Processing & Shipping)

about the company
A premier, US-listed global automotive technology and power-train solutions provider operating a strategic regional trading hub in Singapore.

about the job
Drive end-to-end sales order processing, customer claims resolution, and regional trade execution across Southeast Asia while collaborating closely with regional sales and Shanghai supply chain teams.

• Manage end-to-end sales order processing, billing execution, and customer master data in SAP to ensure timely order fulfilment across regional markets.
• Act as the primary contact for external commercial clients and distributors to manage inquiries, process customer claims, and resolve delivery discrepancies or documentation issues.
• Coordinate outbound shipments, track regional logistics performance, and prepare key trade/shipping documentation (e.g., Form E / Form D, commercial invoices, credit/debit notes).
• Liaise between local sales leadership and the regional headquarters team in Shanghai to align marketing initiatives, track sales performance, and coordinate local events.

skills and experience required

• 5+ years of customer service, sales operations, or order management experience within an MNC environment.
• Hands-on proficiency in SAP order management processes and a strong track record of cross-border coordination across ASEAN/Greater China markets.
• Proficiency in written and spoken mandarin to liaise with China custom authorities and internal Shanghai team.

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244)