Sales Support (Remote)

About the role

This position serves as the primary customer and sales representative liaison, responsible for daily entry of Sales Orders from customer Purchase Orders, Quotation generation and Invoicing prior to delivery. The role maintains strong customer relationships key to developing long term loyalty and builds effective working relationships with external Sales Managers, Administration, Purchasing, Production and Logistics departments to satisfy customers' requirements.

Key responsibilities

• Serve as the primary customer and sales representative liaison with a primary focus on handling inbound calls and email enquiries promptly and professionally
• Address customer queries, resolve issues and provide detailed information regarding product offerings, pricing and product availability
• Play a key role in streamlining customer order processing, meticulously verifying accuracy and orchestrating seamless order fulfillment through coordination with various departments
• Ensure the integrity and consistency of the Tencia system by accurately inputting and maintaining customer data, sales orders, invoices and relevant information
• Efficiently manage sales related paperwork, including sales orders, invoices and despatch documents by maintaining an organised and easily accessible filing system
• Continuously seek opportunities to enhance processes within the sales support function and collaborate closely with the administrative team to implement improvements
• Troubleshoot and/or seek solutions to problems related to concerns over Sales Orders and Quotation enquiries
• Generate Credit Notes as required in a timely manner recording necessary information on the Credit Note required to allow reference to associated documentation
• Monitor and respond to customer feedback, complaints, or concerns related to product quality