Sales Support Representative

Sales Support Representative

Job Status: Salary Work Schedule: Mon-Fri

Reports to: Sales Manager FLSA Status: Exempt

Positions Supervised: None Travel Required: 10%

Job Summary: We’re looking for a motivated and energetic Inside Sales Representative to join our team. This role is responsible for entering customer purchase orders, preparing quotes and supporting the market by proactively responding to customer queries and promoting our products. You’ll work closely with the outside sales team to ensure world-class customer service.

Essential Functions/Duties:

• Present and sell company products and services to new and existing customers
• Ability to cross-sell and up-sell
• Prospect and contact potential customers
• Support customer satisfaction and resolve issues in a timely manner
• Prepare and deliver quotes, enter orders and track order progress throughout the sales cycle
• Maintain customer communication and share on order developments
• Create sales material to present to customers
• Meet or exceed monthly and quarterly sales targets

Qualifications:

• Proven experience in sales, customer service, or other related fields
• College degree preferred or 2+ years sales experience
• Familiarity with CRM (Salesforce) platforms is a plus
• Experience working with ERP systems (e.g., NetSuite, JDE, Oracle)
• Goal oriented mindset with a passion for helping customer
• Strong negotiation skills
• High level of organization and attention to detail
• Excellent communication and interpersonal skills

Company Description: Hoover Treated Wood Products, Inc. (HTWP), is the largest producer of fire-retardant treated wood in the world. In business since 1955, HTWP has 10 plants located from coast to coast. HTWP offers a comprehensive compensation package that includes competitive wages, a pension retirement plan, medical, dental, life and disability insurance, paid holidays and vacation. HTWP requires background checks and drug testing.

The company reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements will be assigned by supervisors as deemed appropriate.

Equal Employment Opportunity: Hoover Treated Wood Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.