Sales Support Representative

Job Overview
We are seeking a dynamic and proactive Sales Support Representative to join our energetic team! In this pivotal role, you will serve as a vital link between our sales department and clients, ensuring seamless communication, efficient order processing, and exceptional customer service. Your enthusiasm and organizational skills will drive customer satisfaction and support the growth of our sales initiatives. This paid position offers an exciting opportunity to develop your project management and client relationship skills within a fast-paced, collaborative environment.

Duties

• Provide comprehensive support to the sales team by managing client accounts and assisting with order processing using advanced order management tools.
• Utilize Salesforce and other CRM systems to track customer interactions, update account information, and facilitate data-driven decision making.
• Collaborate cross-functionally with marketing, product, and customer service teams to ensure client needs are met promptly and accurately.
• Maintain strong relationships with clients through effective communication, addressing inquiries, resolving issues, and providing tailored solutions to enhance customer satisfaction.
• Assist in preparing sales reports, analyzing data trends, and supporting strategic planning efforts to optimize sales performance.
• Manage internal communications related to client accounts, ensuring all stakeholders are informed of updates or changes.
• Support the sales team in executing projects related to client onboarding, renewals, and upselling opportunities while adhering to company policies and procedures.

Qualifications

• Proven experience in customer service or client relationship management within a SaaS (Software as a Service) environment or similar industry.
• Proficiency in Salesforce Cloud and CRM system management with a strong understanding of customer relationship management (CRM) best practices.
• Strong project management skills with the ability to coordinate multiple tasks efficiently.
• Excellent communication skills—both verbal and written—with an emphasis on client communication and internal collaboration.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and analysis purposes.
• Demonstrated ability to analyze data for insights that inform sales strategies and improve customer experiences.
• Ability to manage customer accounts proactively while delivering exceptional service problem-solving solutions.

Join us as a Sales Support Representative where your enthusiasm fuels success! Bring your expertise in CRM systems, your passion for client engagement, and your drive for excellence—help us create memorable experiences for our clients while advancing your career in a vibrant team environment!

Pay: $26.50 - $31.92 per hour

Benefits:

• 401(k)
• Work from home

Application Question(s):

• Best Email To Contact

Work Location: In person