Sales Support Representative

SUMMARY

The Sales Support Representative provides administrative support to the sales team, support to customers, processes customer orders, and other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supports the sales team’s efforts, as needed.

Provides customer support when needed through both written and verbal communication.

Works with the Branding/Marketing department as assigned by Sales Support Supervisor.

Provides feedback from clients to Sales Support Supervisor weekly basis.

Analyzes and processes orders, follows up with customers on order issues, or opportunities, to maximize sales.

Responsible for day-to-day communication with assigned accounts as it relates to products, programs, and detailed launch information

Represents company at tradeshows, distributor events, and/or large account related events.

Creates reports to analyze sales statistics.

Maintains customer relationships.

Daily utilization of Salesforce Sales Cloud for managing customer related data

Handles customer related and team related projects as assigned by Sales Support Supervisor and or the Executive Director of Sales

Potential for travel to customer events and or expos estimated travel 5 days at most annually.

Performs other duties and projects as assigned.

This position is responsible for following all documented cGMP (current Good Manufacturing Practices), SOP’s (Standard Operating Procedures), Work Instructions, and Policies designed to support the development, implementation, and control of the ISO 22716:2007 standard.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to stand and walk. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Indianapolis, IN 46278 (Preferred)

Work Location: In person