Sales Support Representative – Full Time (NEPS)

National Engravers, Inc.

Reports To: Director of Sales - National Engravers Promotional Solutions

Company Brands

• National Engravers Promotional Solutions
• Awarding You
• U.S. Patent Certificate
• National Engravers Industrial Solutions
• Running Awards and Apparel

Position Summary

The Sales Support Representative supports the sales team throughout the quoting, order, and fulfillment process while providing responsive service to customers. This role coordinates information between sales, customers, suppliers, and internal departments to ensure projects move forward accurately and efficiently.

Key Responsibilities

• Support the Sales Director and sales team with daily account needs.
• Research products, pricing, availability, and lead times.
• Prepare quotes, proposals, and customer presentations.
• Coordinate samples, artwork, proofs, and approvals.
• Communicate with customers and suppliers regarding active projects.
• Review orders for pricing, quantities, decoration, shipping, and accuracy.
• Maintain customer, quote, and order information in company systems.
• Track open projects, deadlines, and outstanding action items.
• Identify and help resolve order issues or delays.
• Coordinate with art, purchasing, production, shipping, and other departments.
• Maintain organized customer and project records.
• Provide project status updates to the sales team and leadership.

Required Skills & Qualifications

• Strong Desire to Serve Customers & Clientele
• Exceptional attention to detail
• Strong organizational skills
• Ability to learn and process information quickly
• Ability to manage multiple priorities and prioritize tasks
• Excellent written and verbal communication
• Strong problem-solving and follow-through
• Ability to work collaboratively across departments
• Comfortable working with pricing, specifications, and deadlines
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to learn CRM, ERP, and order-management systems

Preferred Qualifications

• Experience in sales support, customer service, or account management
• Experience with promotional products, apparel, printing, or branded merchandise
• Experience working with CRM or ERP systems
• Experience preparing quotes and customer proposals
• Experience communicating with customers and suppliers

Key Success Factors

• Provides responsive support to customers and the sales team
• Maintains accurate project and order information
• Communicates clearly and proactively
• Keeps projects moving and follows through on open items
• Collaborates effectively across departments
• Identifies issues early and helps resolve them
• Demonstrates strong accountability and ownership