Sales Support Representative

Company Description Leadway is one of Nigeria’s foremost non-banking financial services providers, known for customer-centric service, operational excellence, and strong business performance. As a holding company, Leadway operates across multiple financial services areas including insurance (life and non-life), pension fund administration, health management, asset management, and wills and trusts management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Côte d’Ivoire), and Leadwayassurance (Côte d’Ivoire). Leadway serves both individual and corporate clients across major industries such as construction, engineering, manufacturing, oil and gas, shipping, aviation, and government. This breadth of services and clients creates a dynamic environment with diverse opportunities for growth and professional development.

Role Description The Sales Support Representative is a full-time role based in Lagos, operating in a hybrid arrangement that combines on-site work with some work-from-home flexibility. This role focuses on supporting the sales team by responding to customer inquiries, preparing quotations and proposals, and ensuring timely follow-up to drive customer satisfaction and conversion. Daily responsibilities include managing incoming calls and emails, updating and maintaining customer records, coordinating with internal teams to resolve issues, and tracking sales activities and performance metrics. The Sales Support Representative will help prepare sales reports, support campaign execution, and ensure that customers receive clear information about products and services. The role requires consistent, professional communication and a strong commitment to accurate documentation and efficient service delivery.

Qualifications

• Strong customer-facing capabilities, including Customer Support and Customer Service skills.
• Ability to foster positive relationships and build trust, supported by solid Interpersonal Skills.
• Clear and professional Communication skills, with a focus on active listening and concise responses.
• Commitment to high Customer Satisfaction through timely follow-up, problem solving, and service quality.
• Relevant experience in sales support, client service, or a related customer-facing role, preferably in financial services.
• Proficiency with CRM tools, spreadsheets, and basic office productivity software.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
• Ability to work effectively in a hybrid environment, collaborating with on-site and remote team members.
• Minimum of a relevant diploma or degree in Business, Marketing, Finance, or a related field is an advantage.