Sales Support Representative I

Company Overview:

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Position Overview:

The Sales Support Representative plays an important role responsible for providing sales support to the SiteOne sales team and helping to handle complex customer needs.

What you’ll do:

• Provide sales support to Key Account Managers and Business Development Managers. Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed.
• Handle day-to-day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone.
• Develop deep and lasting relationships with customer personnel via phone
• May manage a small book of business. Responsible for growing gross margin in book of business year-over-year.
• Leverage solution-focused sales tools and processes to maximize growth with assigned accounts.
• Maintain high level of customer satisfaction with assigned accounts.
• Maintain appropriate professional and technical industry knowledge.
• Partner with leadership and Field Support to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
• Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program.
• Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance

Skills We Are Seeking::

• 1-3 years of customer service or sales support experience preferred
• Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred
• Proven knowledge of the sales cycle and solution selling techniques
• Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution
• Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills
• Must possess strong communication, organizational, time management, and negotiation skills
• Ability to think quickly and make decisions
• Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)
• Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
• High school diploma or equivalent required
• College degree preferred