Sales Support / Sales Admin Executive

Job Summary

The Sales Support & Operations Executive plays a key role in supporting the sales team and managing the backend operations in a fast-paced trading/Manufacturing environment. This position involves order processing, documentation, coordination with suppliers and customers, and ensuring the smooth execution of trade transactions.

Key Responsibilities

• Support the sales team with quotations, order entry, and sales documentation.
• Coordinate with customers to ensure timely delivery and accurate order fulfilment.
• Prepare and manage sales orders, purchase orders, proforma invoices, and delivery notes.
• Monitor inventory levels and coordinate with the logistics team for dispatch planning.
• Track shipments and handle import/export documentation and compliance (if applicable).
• Maintain and update customer databases, pricing records, and product catalogues.
• Assist in preparing sales reports, forecasts, and KPIs for management review.
• Liaise with finance for invoicing, payment follow-ups, and credit management.
• Resolve customer queries, complaints, and post-sales issues in a timely manner.
• Support operational process improvements and contribute to efficiency enhancements.

Requirements and Qualifications

• Bachelor’s degree in Business Administration,
• 2+ years of experience in a sales support or operations role, preferably in the trading industry.
• Strong understanding of trading processes, order cycles, and commercial documentation.
• Proficient in MS Office (Excel, Word, Outlook) and ERP/CRM systems.
• Excellent coordination, communication, and organizational skills.
• Attention to detail and the ability to multitask in a deadline-driven environment.

Preferred Skills

• Knowledge of supply chain and logistics processes.
• Familiarity with trading in commodities, industrial goods, or FMCG sectors.

Application Question(s):

• Age
• Current Organization
• Current Salary
• Expected Salary
• Current Location
• Notice Period
• Nationality
• Visa Status (if applicable)
• Gender
• Marital Status

Experience:

• sales support or operations role: 2 years (Required)

Work Location: In person