Sales support / Sample Coordinator- Premium Tiles

Our client is a highly regarded supplier of premium architectural surfaces, partnering with architects, interior designers, builders, and developers on high-end residential and commercial projects. They are seeking a proactive and organised Sales Support Executive & Sample Coordinator to become an integral part of their Brisbane showroom team.

This is a varied and fast-paced role that combines customer service, showroom coordination, project administration, and sales support. You will be the first point of contact for clients while ensuring the sales team has the resources and support required to deliver an exceptional customer experience.

As the hub of the showroom, you will oversee daily operations, coordinate product samples, assist with project administration, and provide ongoing support to both clients and the sales team. Your ability to stay organised, juggle competing priorities, and communicate effectively will be key to ensuring projects run smoothly from enquiry through to delivery.

Key Responsibilities

• Welcome clients to the showroom and provide a professional, friendly first impression.
• Manage showroom enquiries, appointments, and incoming phone and email communications.
• Coordinate and maintain the showroom sample library, including ordering, organising, labelling, and distributing samples.
• Ensure the showroom is presented to the highest standard at all times.
• Prepare customer invoices and process orders through to dispatch.
• Coordinate deliveries and logistics between warehouses, suppliers, and project sites.
• Manage special-order products, monitor delivery timeframes, and keep clients updated on order progress.
• Liaise with suppliers and internal teams to support the smooth delivery of projects.
• Assist the sales team with quotations, product information, supplier coordination, and project administration.
• Provide customer support when sales consultants are attending client meetings or working offsite.
• Complete a variety of administrative tasks to support the efficient day-to-day running of the showroom.

Skills and Experience

• Previous experience in sales support, administration, customer service, showroom coordination, or a similar role.
• Exceptional organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and excellent problem-solving abilities.
• Professional communication skills with a genuine customer-first approach.
• Confident using CRM systems and Microsoft Office (experience with ERP or CRM software is advantageous).
• Positive, proactive, and enjoys working as part of a collaborative team.
• Passionate about providing exceptional service in a design-focused environment.

Benefits and Culture

• Join a respected business with an outstanding reputation in the architecture and design industry.
• Work in a collaborative, supportive, and professional team environment.
• Varied role offering exposure to sales support, project coordination, and showroom operations.
• Ongoing training and career development opportunities.
• Beautiful showroom environment working with premium architectural products.
• Opportunity to play a key role in supporting a high-performing sales team and delivering an exceptional client experience.

REFERENCE: Amy Ovenden #74437

If the above position appeals to you then please submit your CV and work samples (no more than 10mb PDF attachment) to [email protected] and we'll be in touch.

Bespoke Careers is a specialist recruitment agency dedicated to connecting jobseekers with employers in architecture and design. Set up by trained architects and designers with experience in practice - we really do understand our industry and care about the people who work within it. Established for over 10 years, we recruit for high-profile practices locally and internationally and have offices in London, Sydney, Melbourne, Brisbane, New York, Austin and Los Angeles.

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