Sales Support - Sea Freight

Job Overview:

We are seeking a detail-oriented and proactive Seafreight Support Specialist to join our team. This role will be responsible for providing comprehensive support in quotation, maritime routing, customer service, and operational processes, ensuring smooth and efficient execution of maritime transportation services. The ideal candidate will possess strong communication skills, a good understanding of maritime logistics, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

1.   Achievement of Sales Targets

• Based on the company's annual sales plan, carefully formulate and strictly implement personal monthly, quarterly and annual sales plans, and go all out to ensure the successful achievement of sales targets.
• Actively use various channels, such as online platforms, industry exhibitions, customer recommendations, etc., to extensively develop new customers. At the same time, maintain long - term and stable cooperative relationships with old customers through regular return visits and providing personalized services, and continuously improve customer loyalty.
• Conduct in - depth market research, comprehensively collect market information, accurately analyze the characteristics and changing trends of customer needs, and formulate targeted and competitive sales strategies accordingly to meet the diversified needs of different customers.

2.   Routing Support:

• Assist in researching and analyzing maritime routes, including port information, sailing schedules, and transit times.
• Collaborate with routing teams to optimize routes based on customer requirements, cost factors, and regulatory constraints.
• Maintain up-to-date records of route information, including changes in port operations, weather conditions, and geopolitical factors that may affect sailing schedules.

3.   Customer Service Support:

• Act as a liaison between customers and internal teams, addressing inquiries regarding shipment status, documentation, and delivery schedules.
• Provide timely and accurate responses to customer requests, ensuring high levels of customer satisfaction.
• Assist in resolving customer complaints and issues, escalating complex problems to the relevant departments when necessary.

4.   Operational Support:

• Support the operational team in coordinating shipment bookings, preparing shipping documents (such as bills of lading, commercial invoices, and packing lists), and ensuring compliance with international shipping regulations.
• Monitor shipment status throughout the transportation process, tracking containers and coordinating with ports, carriers, and customs authorities as needed.
• Assist in resolving operational issues, such as delays, damaged goods, or customs clearance problems, working closely with internal and external stakeholders to find solutions.

5.   Documentation and Reporting:

• Maintain accurate and complete records of all maritime transactions, including bookings, invoices, and shipping documents.
• Prepare regular reports on shipment status, operational performance, and customer feedback for management review.
• Ensure compliance with company policies and procedures, as well as relevant industry regulations and standards.

Qualifications and Skills:

1.   Education: Bachelor's degree in Logistics, International Trade, Maritime Studies, or a related field.

2.   Experience: At least 1-2 years of experience in maritime logistics, freight forwarding, or a related field. Experience in routing, customer service, or operations support is preferred.

3.   Knowledge: Good understanding of maritime transportation processes, including shipping routes, port operations, and international shipping regulations (such as IMO, SOLAS, and MARPOL). Familiarity with freight forwarding procedures and documentation is an advantage.

4.   Skills:

• Strong communication skills, both verbal and written, with the ability to interact effectively with customers, internal teams, and external stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Attention to detail and accuracy in handling documentation and data.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and logistics management software (such as CargoWise, Navis, or similar systems).
• Ability to work independently and as part of a team, with a proactive and problem-solving attitude.

1.   Language: Fluent in English (both verbal and written). Proficiency in other languages is an advantage.