Sales Support Specialist (B2B)

Job Title: Sales Support Specialist (B2B)

Location: Lethbridge downtown, AB (100% In-Person)
Job Type: Full-time (37.5 hours/week, Monday to Friday)
Wage: $24.00/hr (Probation) → $26.00/hr (Post-Probation) + 0.8% Total Company Sales Commission

About Us

We are a specialized supplier of high-performance WISP (Wireless Internet Service Provider) antennas, FWA hardware, and components, managing a growing corporate client base across Canada and the United States. We operate as a streamlined, efficient 3 to 4-person team in downtown Lethbridge.

Because we are a close-knit work family, we place a very high value on team spirit, positive energy, and a strong culture fit. We are looking for a reliable, supportive, and proactive colleague who thrives in a collaborative office environment without rigid boundaries.

Regulatory & Compliance Notice

This position is bound by regulatory and compliance requirements with the Government of Alberta. To meet specific program criteria, this role is strictly limited to Canadian Citizens or Permanent Residents (PR) only. Applications from temporary residents, international students, or temporary work permit holders cannot be considered. Proof of status will be required upon hire.

Job Highlights & Workplace Culture

• 100% In-Office Stability: Work in a comfortable, modern, and stable office environment in Lethbridge downtown. No travel, no field visits.
• No Cold-Calling / No Quota Pressure: This is a core sales support and logistics coordination role. You will not be responsible for aggressive sales outreach or individual revenue metrics.
• Work-Life Balance: We value your personal time. Enjoy stable daytime hours with a clear separation between work and life.

Compensation & Benefits

• Hourly Wage: $24.00/hour during the first 3 months (probation), increasing to $26.00/hour upon a successful 3-month review.
• Sales Incentive: A 0.8% commission on total Lethbridge company sales starts from Day 1. (Calculated and distributed quarterly; employee must be actively employed on the date of payout to receive the commission).
• Commuter Subsidy: $100.00 / month allowance to help cover your fuel, parking, or transit costs.
• Generous Paid Time Off: 3 weeks of paid vacation per year from your very first year (higher than the Alberta provincial standard).
• Benefits: Casual dress, paid time off, and a positive, friendly team atmosphere.

Key Responsibilities

• Sales & Customer Support: Serve as the friendly and professional primary point of contact for daily customer inquiries via email and phone. Process customer orders, handle routine business consultations, and maintain reliable client communications.
• Digital Content Operations: Maintain and enhance the company's online visibility by updating website content and posting engaging weekly updates on our corporate LinkedIn/social media pages.
• Exhibition Back-Office Support: Oversee internal coordination, preparation of digital marketing materials, and digital communication for key industry exhibitions (no physical travel or booth-standing required).
• Sales Tracking & Basic Research: Use Microsoft Excel to maintain clean revenue records, track customer feedback, and assist the Managing Director in compiling simple monthly/quarterly sales summaries. Monitor industry news and competitor activities through basic online desk research.

Requirements & Qualifications

• Experience: 3+ years of experience in a Sales Support, Sales Coordinator, Administration, Marketing Assistant, or related B2B client relations role.
• Education: Bachelor’s degree or College Diploma in Business Administration, Marketing, International Trade, Communications, or a related field.
• Languages: Full professional proficiency in English (both written and spoken) with excellent telephone etiquette and interpersonal communication skills.
• Technical Skills: Highly proficient in Microsoft Office, especially comfortable using Excel for sorting data, filtering, and basic reporting. Familiarity with CRM systems (e.g., Salesforce, HubSpot) or website backends is a strong asset.
• Mindset & Fit: A dependable, detail-oriented team player with a positive attitude, looking for a stable, long-term career path where accuracy, reliability, and great vibes are rewarded.

Pay: $24.00-$26.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Commuter benefits
• Flexible schedule
• Paid time off

Work Location: In person