Sales Support Specialist

Role Purpose

• Supports the customer facing organization by:

• Prepares quotations and contracts

• Supports the customer contact by preparing customer documents

• Provides customer information

Key activities Supports the customer facing organization (Business Development (BD)/Business Customer (BC)/ Operations/CS/OCS Teams) by:

• Preparing quotations and bids
• Coordinating and negotiating with ACC/OCC on Product rates and VAS on service tariffs
• Providing customer information, supporting the identification and qualification of sales leads
• Supporting the customer contact by preparing documents as requested by customers within the prescribed timeline.
• Providing customers with other information within the prescribed timeline.

Qualifications Skills / Qualifications

• Broad understanding of the global forwarding industry and the DGF business models
• Good working knowledge in the quotation activity (freight rates & charges, incoterms and shipment special requirements)
• Ability to handle multiple and hanging priorities
• Ability to work effectively, independently and in a team environment.
• Excellent verbal and written communication skills
• Excellent basic business & problem solving skills
• Experience with MS Office e.g. Word, Excel, Outlook; experience with quotation tools preferred