Sales Support Specialist

Join Pilgrim Place, a welcoming senior living community in Claremont, CA, where respect, kindness, and teamwork guide all that we do. We’re looking for an organized, customer-focused Sales Support Specialist to support our occupancy and revenue goals. In this role, you’ll help prospective residents and their families navigate the sales and move-in process while providing exceptional service and supporting our broader marketing efforts.

What You’ll Do:

• Respond to prospective residents, families, visitors, and referral partners, and coordinate prospect follow-up and tours.
• Prepare tour materials, welcome packets, and other resources to create a welcoming experience.
• Support sales activities, including financial pre-qualification, nursing assessments, prospect tracking, and occupancy updates.
• Coordinate the move-in process, including resident documentation, admission paperwork, keys, and welcome materials.
• Coordinate move-in readiness with Nursing, Housekeeping, Maintenance, IT/Cable, and other departments.
• Maintain accurate prospect and resident records, marketing materials, and application packets.
• Assist with marketing events, sales meetings, and team activities to support occupancy goals and an exceptional customer experience.

What We Offer:

• Competitive pay with bonus potential.
• Full-time role with medical, dental, and vision benefits.
• Generous PTO, sick leave, and ten paid holidays.
• A mission-driven community where your work truly matters.

What You Bring:

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred.
• Two years of administrative, sales, marketing, healthcare, or senior living experience preferred.
• Strong customer service, communication, organizational, and time management skills.
• Proficiency with Microsoft Office, CRM software, and DocuSign.
• Ability to manage multiple priorities and maintain confidentiality.