Sales Support Specialist (Outside Sales Development Program)

Position Summary

The Sales Support Specialist is responsible for providing operational, administrative, and customer-facing support to Morcon's Sales organization while actively contributing to new business development and revenue growth. This role serves as a key liaison between customers, Sales representatives, and internal teams to support account growth, customer retention, and execution of commercial objectives.

Working closely with outside Sales representatives, the Sales Support Specialist helps facilitate new customer onboarding, prospecting, lead qualification, customer communications, account support activities, and sales pipeline coordination. The position plays a critical role in identifying new business opportunities, ensuring customer needs are addressed proactively, and helping the Sales organization achieve its growth objectives.

This position also provides an opportunity for professional development within Morcon's Sales organization, with a defined career path for high-performing individuals interested in progressing into an outside sales role.

Position Responsibilities

Sales & Account Support

• Provide ongoing internal support for assigned regional accounts, helping Sales representatives maintain strong customer relationships and achieve account objectives.
• Serve as a primary internal resource for Sales representatives regarding customer requests, account activity, and administrative support needs.
• Partner closely with outside Sales representatives to support account growth, retention, and customer engagement initiatives.
• Coordinate customer follow-up activities, account reviews, and action items associated with account plans.
• Identify opportunities to expand Morcon's product assortment and share of business within existing customer accounts.

Prospecting & New Business Development

• Proactively engage prospective customers through outbound calls, emails, and other communication channels to identify new business opportunities.
• Research prospective customers, identify key decision-makers, and assess potential alignment with Morcon's products and value proposition.
• Qualify leads by understanding customer needs, current purchasing practices, and potential opportunities for Morcon.
• Coordinate introductions, meetings, and follow-up activities between qualified prospects and outside Sales representatives.
• Collaborate with Sales leadership and Marketing to execute targeted prospecting initiatives focused on strategic markets, customer segments, and growth opportunities.
• Maintain accurate prospecting records and consistently work toward established activity and lead-generation targets.

Customer Onboarding & Relationship Management

• Support the onboarding of new customers by coordinating documentation, system setup, product information, and internal communication requirements.
• Partner with Sales, Customer Service, Operations, and Supply Chain teams to ensure a seamless onboarding experience for new customers.
• Communicate proactively with customers regarding onboarding milestones, order status updates, shipment delays, product concerns, shortages, and service-related matters.
• Build and maintain positive customer relationships through responsiveness, professionalism, and consistent follow-through.
• Support customer satisfaction and retention efforts by ensuring timely resolution of customer requests and concerns.

Lead Management & Pipeline Support

• Manage lead intake activities, ensuring prospective customer inquiries and outbound opportunities are appropriately qualified, routed, tracked, and assigned.
• Maintain customer, prospect, and account information within CRM and business systems.
• Collaborate with Sales leadership and Sales representatives to help build, track, and support activity targets aligned with account plans.
• Participate in pipeline meetings by preparing account updates, prospecting activity reports, and follow-up actions.
• Assist in monitoring pipeline progression and identifying opportunities requiring additional support or action.
• Provide visibility into prospecting activity, qualified opportunities, and new business development progress.

Cross-Functional Coordination & Reporting

• Collaborate with Customer Service, Supply Chain, Operations, Logistics, Marketing, and Sales teams to support Morcon business objectives.
• Coordinate customer sample requests, marketing materials, and customer-facing support activities.
• Maintain accurate customer, prospect, account, and activity records within CRM and ERP systems.
• Support sales reporting, pipeline reporting, account performance tracking, and prospecting activity reporting.
• Assist with special projects and strategic customer initiatives as assigned.

Training & Professional Development

• Participate in structured onboarding and ongoing training focused on Morcon's products, markets, customers, and value proposition.
• Develop a comprehensive understanding of Morcon's napkin, towel, and tissue portfolio and the market segments served.
• Gain experience in the full sales cycle, including prospecting, qualification, relationship development, and account growth.
• Work closely with experienced Sales professionals to develop consultative selling, communication, negotiation, and customer relationship management skills.
• Build the product knowledge, industry expertise, and commercial capabilities necessary for potential advancement into an outside sales position.

Position Requirements

• Associate or Bachelor's degree preferred.
• Minimum of 2 years of experience in sales support, customer service, account coordination, customer success, or related business functions.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills with the ability to build relationships with customers, Sales representatives, and internal stakeholders.
• Self-motivated, proactive, and comfortable initiating conversations with prospective customers.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting sales activities, lead management, CRM administration, or account management processes preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM platforms.
• Experience with NetSuite or similar ERP/CRM systems preferred.
• Ability to maintain accuracy, professionalism, and confidentiality while managing competing priorities.
• Willingness to learn, accept coaching, and develop new professional skills.
• Ability to travel up to 10%.

Pay: $26.44 - $31.25 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, TN, O-1, etc.) to work legally in the United States?

Ability to Commute:

• Saratoga Springs, NY 12866 (Required)

Work Location: In person