Sales Support Specialist (Science Background Preferred)

Job Title: Sales Support Specialist

Employment Type: Full-time (40 hours per week)

Work Schedule: Monday to Friday | 9:00 AM – 6:00 PM US Eastern Time (EST)

About the Role

We are looking for a highly organised and responsive Sales Support Specialist to provide administrative and operational support to our sales team. This role plays an integral part in ensuring a smooth customer experience by managing sales documentation, coordinating orders, responding to customer enquiries, and maintaining accurate records.

The ideal candidate has excellent communication skills, enjoys working in a fast-paced environment, and can work independently with minimal supervision. Candidates with a background in Quality Assurance (QA), Chemistry, Biochemistry, Biological Sciences, or a related scientific field are highly encouraged to apply, as basic scientific knowledge is essential for understanding our products and supporting customer enquiries.

Role Objective

To provide efficient sales and administrative support by managing customer communications, coordinating sales activities, maintaining accurate records, and applying basic scientific knowledge to support customer enquiries and internal sales processes.

Key Responsibilities

Sales Support & Customer Service

• Respond promptly and professionally to customer enquiries via email.
• Communicate with warm and inbound leads (no cold calling or cold outreach required).
• Prepare accurate quotations, sales orders, and related documentation.
• Track customer orders and provide timely updates on deliveries, sample shipments, and required documentation.
• Generate invoices and maintain accurate transaction records.
• Follow up on quotations, purchase orders, and customer enquiries.
• Support the sales team throughout the customer journey to ensure a positive customer experience.

CRM & Administrative Support

• Maintain accurate customer records using Salesforce or a similar CRM platform.
• Record customer interactions, quotations, and sales activities accurately.
• Assist in maintaining organised documentation and improving sales processes.
• Perform general administrative duties as required.

Required Qualifications

• Bachelor's Degree in Biochemistry, Biological Sciences, Chemistry, or a related scientific discipline is highly preferred.
• Candidates with previous Quality Assurance (QA) experience in laboratory, pharmaceutical, healthcare, manufacturing, or other regulated industries are strongly encouraged to apply.
• Previous experience in Sales Support, Sales Administration, Customer Service, or a similar administrative role.
• Basic knowledge of Quality Assurance principles or chemistry.
• Excellent written and verbal English communication skills.
• Strong organisational skills with exceptional attention to detail.
• Highly responsive and able to manage multiple priorities effectively.
• Ability to work independently with minimal supervision.
• Professional, proactive, and customer-focused.

Preferred Skills

• Experience using Salesforce or another CRM platform.
• Proficiency in Google Workspace and/or Microsoft Office.
• Ability to quickly understand technical products and communicate information clearly.
• Strong analytical, problem-solving, and organizational skills.

What We're Looking For

The successful candidate will demonstrate:

• A proactive and customer-focused mindset.
• Strong attention to detail and commitment to accuracy.
• The ability to work independently and take ownership of assigned tasks.
• Excellent time management and organisational skills.
• Professional communication and interpersonal skills.
• A willingness to learn and apply technical product knowledge.
• Reliability, accountability, and a commitment to continuous improvement.

Benefits:

• Work from home

Application Question(s):

• How many years of experience do you have working permanent graveyard/night shifts?
• What is your salary expectations? (in Php)
• How soon can you start?

Education:

• Bachelor's (Required)

Experience:

• Sales Support: 3 years (Required)

Work Location: Remote