Sales Support Staff

Job Summary:

The Sales Support Staff facilitates communication among sales teams, clients, suppliers, and logistics providers to help meet customer expectations, project timelines, and organizational objectives. The role also involves system encoding and maintaining accurate documentation, tracking, and reporting of sales and logistics activities to ensure service quality and operational efficiency.

Key Responsibilities:

1. Prepare and process quotations/rate requests, sales orders, and related
   documents accurately and timely. Ensure completeness and correctness of
   sales and project-related documentation.

2. Coordinate with logistics teams (CIC, Brokerage and Ops) to arrange timely
   delivery of project materials and equipment. Monitor shipment schedules,
   delivery status and resolve delays or issues.

3.Maintain organized records of sales transactions, contracts, delivery receipts,
and project files. Ensure all documentation complies with company policies and
audit requirements.

4.Work closely with sales, CIC, brokerage, operations and finance teams to
ensure smooth operations.

5.Track order progress from order placement to final delivery.

6.Support problem resolution to maintain customer satisfaction and meet project
deadlines.

7.Contribute to enhancing efficiency, accuracy, and customer service quality.

8.Accurately encode and process sales transactions and customer data in the
system. Verify documents, coordinate with concerned teams, and resolve
discrepancies. Maintain sales records and assist to prepare required reports. Provide system and administrative support to the Sales Team.

Skills and Qualifications:

Educational Background

• Bachelor’s degree in business administration, Marketing, Logistics/Supply Chain
• Management, or any related field. Professional Experience
• With at least 1 year experience in Sales Support but still open for Fresh Graduate.
• Available to start ASAP

Competencies, Skills, Knowledge and Abilities

• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Proficient in data entry and computer applications
• Good communication and coordination skills
• Knowledge of sales processes and documentation
• Ability to multitask and meet deadlines
• Problem-solving and analytical skills