Sales Support/Data Entry Specialist

Sales Support/Data Entry Specialist

Pay: $19.00 per hour
Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.
Job Type: Full-time
Location: Carlisle, PA | On-site

Enjoy helping people? Ready to learn something new?

At Flight Systems Industrial Products (FSIP), we're passionate about keeping electric vehicles and equipment running through the manufacturing, remanufacturing, and distribution of electronic products for a variety of markets. Now, we're looking for a friendly, dependable, and detail-oriented Sales Support/Data Entry Specialist to join our team in Carlisle, PA!

In this role, you'll play an important part in the customer experience by entering orders, preparing quotes, answering questions, and ensuring customer information is processed accurately and efficiently.

No two customer interactions are exactly alike, so if you enjoy solving problems, learning new things, and working with a supportive team, this could be the opportunity you've been looking for!

What We Offer

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance
• 401(k) with company matching
• Paid time off, sick time, and paid holidays
• Company-paid life and disability insurance
• Paid parental leave
• Educational assistance
• Employee Assistance Program (EAP)
• Employee referral program

We also enjoy celebrating our team's accomplishments through company lunches, employee raffles, golf outings, and opportunities to participate in charitable events.

Basic Duties

• Accurately and efficiently enter customer quotes and sales orders
• Respond to customer inquiries and requests via phone and email
• Maintain accurate customer information and document interactions in our ERP system (Epicor 10)
• Work closely with our Quality/Technical Support department to address customer questions and resolve issues
• Make informed product recommendations to customers when appropriate
• Manage multiple orders, requests, and priorities while maintaining accuracy and organization
• Collaborate effectively with team members while also working independently
• Adapt to a fast-paced, changing work environment

Skills/Qualifications

• High school diploma or equivalent
• Minimum of one year of customer service experience
• Strong verbal and written communication skills, including professional phone etiquette and the ability to communicate effectively with customers and coworkers
• Strong problem-solving and active listening skills are essential for this position
• Excellent attention to detail and the ability to enter and process information accurately
• Computer proficiency, including accurate typing and the ability to learn new software systems
• Ability to multitask, stay organized, and adapt to changing priorities
• Commitment to providing excellent customer service
• Dependable, professional, and able to work both independently and as part of a team

We invite you to join our team!

Pay: $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person