Sales support(Fixed-term)

Why we need this role

This role is essential to ensure a seamless customer experience throughout the customer lifecycle, from the initial sales engagement through to post-sales support. On the Sales Support side, CRM works closely with the Sales team to manage quotations, order processing, and contract-related activities, enabling Sales to focus on customer engagement and business growth while ensuring accuracy, compliance, and timely order execution. On the Customer Service side, CRM serves as the primary point of contact for billing-related inquiries and issues. By taking ownership of customer concerns and coordinating across multiple internal teams, CRM helps resolve problems efficiently, improve customer satisfaction, and maintain long-term customer relationships.Together, these functions play a critical role in supporting revenue generation, operational excellence, and customer retention across the business.

このポジションは、初回の営業活動から導入後のサポートに至るまで、顧客ライフサイクル全体を通じてシームレスな顧客体験を提供するために不可欠です。

・セールスサポート業務

CRMは営業チームと密接に連携し、見積作成、受注処理、契約関連業務を管理します。これにより、営業担当者は顧客対応やビジネス拡大に専念でき、正確性、コンプライアンス、迅速な受注処理を確保します。

・カスタマーサービス業務

CRMは請求関連の問い合わせや問題に対する主要な窓口となります。顧客からの懸念事項を主体的に管理し、社内の複数チームと連携することで、問題を効率的に解決し、顧客満足度の向上と長期的な顧客関係の維持を支援します。これらの役割は、売上創出、業務効率化、顧客維持において重要な役割を果たします。

What You Will Do

• Assist Sales team in sales related admin tasks.
• Prepare standard price quotations to customers, manage customer contact data base and enter data into CRM tools.
• Process orders, changes and churn requests.
• Work closely with Colt Order Processing and Service Delivery team to follow up on order process and service delivery status to update Sales as well Customers.
• Check and verify information by accessing various internal system tools.
• Address billing issues and account receivables by coordinating with the finance team and the customers
• Provide support at sales related customer events.
• Prepare and maintain accurate report
• May need to join customer call with when necessary
• 営業チームの事務作業をサポートする
• 顧客向けの標準見積書を作成する
• 顧客連絡先データベースを管理し、CRMツールへデータ入力を行う
• 受注処理、契約変更、解約手続きを行う
• Coltの受注処理チームおよびサービスデリバリーチームと連携し、進捗状況を営業および顧客へ共有する
• 各種社内システムを利用して情報の確認・検証を行う
• 財務チームおよび顧客と連携し、請求や売掛金に関する問題を解決する
• 営業関連の顧客イベントをサポートする
• 各種レポートの作成および維持管理
• 必要に応じて顧客との電話会議へ参加する

Must Haves

What we're looking for

• Experience in handling customer call/e-mails for complaints and inquiries
• Business level in Japanese and English
• Exceptional communication skills, both written and verbal and excellent active listening skills
• Minimum 3 years of experience in working in Sales Support or Customer Support.
• Basic knowledge of IT services.
• Working knowledge on Microsoft Office (Excel / Word /PowerPoint)
• 顧客からの苦情や問い合わせについて、電話やメールで対応した経験
• 日本語および英語でのビジネスレベルのコミュニケーション能力
• 優れた口頭および文書コミュニケーション能力
• 高い傾聴力
• セールスサポートまたはカスタマーサポートの実務経験3年以上
• ITサービスに関する基礎知識
• Microsoft Office（Excel、Word、PowerPoint）の操作スキル

What We Offer You

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most Recently We Have

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.