Sales Team Lead

About the company

Treebo Hospitality Ventures is Indias most loved brand and one of the largest chains in the

budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers

travellers the unprecedented value proposition of high-quality stays at affordable prices

wherever they go. We are proud of putting dignity back into budget travel where earlier the

traveller was forced to contend with poor quality and hygiene.

Treebo is a Great Places to Work certified organisation. We take immense pride in our culture

which is built on a strong foundation of 7 values. Some of these values include - “Exhibit Owner

Mindset” and “Have the humility and hunger to learn and help learn”, amongst others. We

strongly believe in offering our people - “Treebs”, as they are called - unmatched opportunities

to learn and grow. If you’re looking to work at a place that is built on strong fundamentals of

business and professional conduct, Treebo is the place for you.

About the role

We are looking for a driven and results-oriented Team Lead to manage and mentor a team of

inbound sales executives in the hospitality segment. The role focuses on maximizing conversions

from inbound inquiries, ensuring high-quality customer interactions, and consistently achieving

revenue targets, while maintaining strong productivity and shrinkage control in a work-from-home

environment.

Key Responsibilities

• Lead, manage, and motivate a team of inbound sales executives to achieve daily, weekly,

and monthly booking targets

• Monitor team performance, call quality, and conversion rates.
• Drive revenue growth by improving sales strategies and optimizing inbound lead handling
• Ensure excellent customer experience across all touchpoints (calls, chats, emails)
• Track and report team KPIs such as conversions, revenue, AHT, and customer satisfaction
• Conduct daily huddles, training sessions, and performance reviews
• Identify skill gaps and implement coaching plans to improve team productivity
• Handle escalations and ensure quick resolution of customer concerns
• Monitor and control shrinkage including unplanned breaks, login/logout adherence, idle

time, and schedule adherence Track attendance, real-time adherence, and productivity metrics using internal tools

• Take corrective actions for deviations such as low login hours, extended breaks, or

unproductive time

• Maintain discipline and accountability in a remote work setup through regular check-ins and

performance tracking

What are we looking for?

• Minimum 2 years of experience as a Team Leader or in a supervisory role

(Mandatory)

• 4–5 years of experience in inbound sales, preferably in hospitality, travel, or sales

industry

• Experience managing remote or work-from-home teams is a strong advantage
• Strong understanding of sales funnels, conversion strategies, and customer handling
• Excellent communication, negotiation, and leadership skills
• Proven track record of achieving or exceeding sales targets
• Ability to analyze data and make performance-driven decisions
• Comfortable working in a fast-paced, target-driven environment
• Immediate joiners will be given first priority