Sales Team Leader

Job Responsibilities

• Lead, supervise, and motivate a team of Telesales Executives to achieve daily, weekly, and monthly sales targets.
• Allocate leads to team members and ensure timely and effective follow-up.
• Monitor daily calling activity, lead conversion, sales performance, and individual productivity.
• Guide Telesales Executives on customer handling, product knowledge, objection handling, and sales techniques.
• Conduct regular team briefings, performance reviews, and coaching sessions.
• Track team KPIs such as calls made, leads contacted, quotations shared, follow-ups, conversions, and revenue generated.
• Ensure proper and timely follow-up of all leads and minimize lead leakage.
• Support team members in handling difficult customers and closing high-value or challenging cases.
• Coordinate with the Operations/Insurance team for quotations, policy issuance, renewals, and customer requirements.
• Ensure accurate CRM/data entry and maintain proper records of leads and sales activities.
• Identify underperforming team members and provide appropriate training and performance improvement support.
• Prepare and share daily/weekly/monthly team performance reports with management.
• Ensure compliance with company policies, sales processes, and ethical calling practices.
• Drive team motivation through regular targets, contests, recognition, and performance discussions.
• Help management identify opportunities to improve the telesales process and increase conversion rates.
• Take ownership of the overall team's sales target and performance.

Key Performance Indicators (KPIs)

• Team Sales & Revenue Achievement
• Lead Conversion Ratio
• Daily Calling & Follow-up Activity
• Individual Executive Productivity
• Lead Response & Follow-up Timeliness
• Customer Conversion & Retention
• Team Attendance and Discipline
• Quality of Customer Interaction
• Overall Team Target Achievement

Ideal Candidate

• 2–5 years of experience in telesales/team handling, preferably in insurance, BFSI, or financial services.
• Strong communication and leadership skills.
• Good knowledge of sales processes and customer handling.
• Target-oriented and comfortable working in a performance-driven environment.
• Good command of Hindi and English; other regional languages will be an advantage.
• Ability to motivate, coach, and manage a telesales team effectively.

Pay: ₹18,000.00 - ₹21,000.00 per month

Benefits:

• Provident Fund

Work Location: In person