Sales Team Leader

Sales Team Leader | Travel Insurance
North Sydney | Permanent Full-Time | Office Based

MAYDAY Recruitment is proud to be partnering with an award-winning travel insurance provider that is reshaping the customer experience through innovation, technology and exceptional service. This is an exciting opportunity to join a market-leading organisation that combines global success with a dynamic, people-first culture.

If you're a passionate people leader with a strong background in contact centre sales and a proven ability to inspire teams to achieve results, we'd love to hear from you.

Key Responsibilities

• Lead, coach and mentor a team of Sales Representatives to achieve and exceed individual and team sales targets.
• Conduct regular one-on-one coaching sessions, call observations and performance reviews.
• Monitor team performance and identify opportunities for improvement and development.
• Analyse sales results and implement strategies to drive conversion and revenue growth.
• Act as the escalation point for complex customer enquiries and disputes.
• Support workforce planning, rostering and workload management.
• Assist with recruitment, onboarding and training of new team members.
• Ensure all customer interactions meet compliance, quality and regulatory requirements.
• Review reporting and performance data to identify trends and actionable insights.
• Support the sales team on inbound calls during peak periods when required.
• Work collaboratively with internal stakeholders to enhance customer and business outcomes.

What We're Looking For

• Previous Team Leader, Assistant Team Leader or people leadership experience within a contact centre sales environment.
• Experience within insurance, financial services or travel industries highly regarded.
• Proven track record of leading teams to achieve and exceed sales targets and KPIs.
• Strong coaching, mentoring and performance management skills.
• Passion for sales, customer service and team development.
• Strong stakeholder management and relationship-building capabilities.
• Excellent written and verbal communication skills.
• Exceptional organisational and time management abilities.
• Strong analytical and problem-solving skills.
• Resilient, adaptable and capable of thriving in a fast-paced environment.
• Experience working with CRM and contact centre management systems.
• Understanding of compliance and regulatory requirements within financial services is highly regarded.

What's on Offer

• Join an innovative and growing travel insurance provider.
• Annual performance bonus opportunity.
• High-performing, collaborative and supportive team environment.
• Genuine career progression and development opportunities.
• Work alongside passionate leaders within a rapidly expanding business.
• Opportunity to make a meaningful impact on both your team and the organisation.

If you're looking for a leadership role where you can drive performance, develop talent and contribute to the continued success of a growing business, we'd love to hear from you.
Apply now or contact the MAYDAY team for a confidential discussion.