SALES TEAM LEADER

About the Role

Outsource Staffers, OPC. is looking for an experienced and people-focused Sales Team Leader to lead and develop a high-performing sales team supporting an international Telehealth and wellness account.

This role is ideal for an experienced sales professional who has progressed into a team leadership, supervisory, or sales management position and is ready to take ownership of team performance, coaching, sales strategy, and day-to-day execution.

As a Sales Team Leader, you will work closely with Sales Representatives to drive conversions, improve sales performance, strengthen selling skills, and ensure the team consistently meets its targets and quality standards.

Key Responsibilities

Lead & Develop the Sales Team

• Lead, coach, and motivate a team of Sales Representatives in a target-driven environment
• Conduct regular one-on-ones, performance discussions, and coaching sessions
• Identify individual strengths, development areas, and performance gaps
• Coach representatives on sales conversations, call handling, scripts, consultative selling, and objection handling
• Support the onboarding, training, and development of new Sales Representatives
• Build a culture of accountability, continuous improvement, and performance

Drive Sales Performance

• Monitor individual and team performance against sales targets, conversion rates, and other KPIs
• Analyze sales results and identify trends, opportunities, and performance gaps
• Develop and implement strategies to improve conversion, productivity, and revenue performance
• Support the team in achieving and exceeding monthly sales quotas
• Recognize strong performers while implementing appropriate coaching and performance improvement measures when needed
• Provide regular performance updates and recommendations to management

Manage Sales Operations & CRM

• Monitor and maintain team sales pipelines, lead distribution, and CRM activities
• Ensure accurate and timely CRM documentation and data integrity
• Prepare and report on sales dashboards, KPIs, conversion metrics, and team performance
• Use CRM and sales data to identify trends, forecast results, and guide team strategy
• Collaborate with Operations and other internal teams to address sales and operational concerns

Maintain Quality & Compliance

• Monitor calls and sales interactions to ensure consistent quality and customer experience
• Ensure team communications comply with applicable telehealth regulations, company policies, and quality standards
• Reinforce proper handling of confidential patient information
• Work with QA and Operations to identify coaching opportunities and maintain service standards

Required Qualifications

Sales Experience

• 3–4 years of professional sales experience
• Proven track record of consistently meeting or exceeding individual and team sales targets
• Strong background in consultative selling and objection handling
• Experience working in a performance-driven sales environment

Leadership Experience

• 1–2 years of experience as a Sales Team Leader, Sales Supervisor, Sales Manager, or in a comparable sales leadership role
• Demonstrated experience leading, coaching, and developing Sales Representatives
• Experience conducting one-on-ones, performance coaching, and feedback sessions
• Experience managing team accountability and addressing performance gaps
• Experience onboarding and training sales employees

Sales Operations & Analytics

• Hands-on experience using CRM systems to manage sales pipelines, lead distribution, dashboards, and team activities
• Ability to monitor and report on KPIs, conversion rates, sales performance, and team targets
• Strong analytical skills with the ability to identify trends, forecast results, and recommend performance improvements
• Experience with quality assurance, call monitoring, and CRM data integrity is a plus

Preferred Qualifications

• Experience in healthcare, telehealth, medical, wellness, or related sales

• Experience managing teams in a BPO or contact center environment

• Experience selling services or products that require consultative selling and strong objection handling

Core Competencies

We're looking for a leader who can:

• Communicate confidently and professionally in English, both verbally and in writing
• Demonstrate a clear, neutral/American English accent
• Model and teach advanced consultative selling and objection-handling techniques
• Build rapport quickly and establish trust with both patients and team members
• Stay calm, focused, and solution-oriented in a fast-paced, target-driven environment
• Motivate a team while maintaining accountability and performance standards
• Handle confidential patient information with professionalism and discretion

Benefits

• Competitive salary package

• HMO upon regularization

• Government-mandated contributions

• Weekends off

• 20 Leave credits

• Career growth and leadership development opportunities

If you have the sales background and leadership experience we're looking for, we'd love to hear from you!

About us

Outsource Staffers, OPC is a fast-growing Business Process Outsourcing (BPO) company based in Cebu City, Philippines. We provide world-class customer service, sales, appointment setting, collections, and social media support to businesses around the globe. As we continue to grow, we're building a team of professionals who are passionate about performance, leadership, and delivering exceptional customer experiences.