Sales Team Supervisor | Onsite

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you’re driven, passionate about learning, and ready to make an impact, we’d love for you to join our growing team of MVPs!

Sales Team Supervisor

Job Description:

·         Responsible for meeting monthly targets and KPIs for the BDC team.

·         Provide a positive first impression to every customer.

·         Respond professionally and politely to all customer sales inquiries via phone, email and social media platforms.

·         Take personal ownership of customer enquiries and ensure all customers either phone or walk in are well attended.

·         Provide a quality handover and customer referral to the on-floor sales team.

·         Establish face to face appointments for customers with on-floor sales team.

·         Assist customers with their queries.

·         Maintain a basic knowledge of the products and services in order to answer basic sales and service enquiries from customers.

·         Offer ideas and process improvements to the Sales Experience Leader.

·         Attend weekly stock meetings to analyse stock pricing and requirements.

·         Ensure all inbound leads are acted upon in a prompt and professional manner.

·         Maintain a structured follow up process and management of sales and instant offer pipeline.

·         Participate in regular training and development within the business so we can meet the expectations of the company and customers.

·         Onboard and train new staff in the private buying process.

·         Lead and develop team members to achieve desired results.

Qualifications:

·         Proven experience managing a team.

·         Strong understanding of motor vehicle sales and buying process.

·         Microsoft Office computer skills and a high level of attention to detail.

·         Ability to cold call external leads and build rapport.

·         Ability to communicate effectively with an array of customers and negotiate.

·         Strong customer service skills and opportunity identification.

Personality Traits:

·         Always act honestly.

·         Make decisions in good faith and for a proper purpose.

·         Manage personal conflicts of interest.

·         Be informed about the decisions that are made.

·         Have "heart" and a genuine customer focus.

·         Be involved in the business, not a passive onlooker and to be directly responsible for significant day to day decisions.