Sales Technician

ONTRACTOR SPECIALIST – SALES TECHNICAL LIAISON

Contract Duration: 2-Year Contract
Department: Technical Services – Customer First Division
Reporting To: Manager – Sales Technical Liaison
Employment Type: Contract

POSITION OVERVIEW

Our client is seeking an experienced and technically skilled Contractor Specialist – Sales Technical Liaison to join the Technical Services Department within the Customer First Division.

The successful candidate will be responsible for analysing product-related information, identifying technical issues, supporting product resolution and strengthening communication between the company, dealer network and relevant internal departments.

The role requires strong technical knowledge, analytical ability and experience within the automotive industry.

KEY RESPONSIBILITIES

• Analyse products and consolidate technical facts and data to support investigations and improvement activities.
• Strengthen the technical service function through accurate analysis and timely resolution of product-related matters.
• Gather quick and accurate information from the market to identify emerging product concerns.
• Strengthen Fix-Right-the-First-Time (FTR) analysis and product resolution.
• Compile detailed technical reports to support early detection and early resolution of product issues.
• Conduct detailed research into product-related technical matters.
• Prepare and distribute technical communications and service bulletins to the dealer network.
• Prepare and deliver presentations to various audiences, including dealer networks, technical conferences and internal stakeholders.
• Liaise with TMC, TSAM, Public Relations, Legal, Customer Call Centre, CQD and other relevant departments.
• Investigate product concerns and develop appropriate technical resolutions.
• Study and develop Fix/Fix methods to improve product resolution.
• Coordinate parts-related matters with NPDC where required.
• Provide technical support and feedback based on customer and dealer experiences.
• Travel as required to conduct investigations, support dealers and address technical matters.

KEY PERFORMANCE AREAS

• Product analysis and technical data consolidation.
• Market information gathering and analysis.
• Fix-Right-the-First-Time analysis.
• Early identification and resolution of technical issues.
• Detailed technical research and reporting.
• Dealer technical communication and support.
• Product-related problem solving.
• Technical presentations and knowledge sharing.
• Cross-functional coordination.
• Development and implementation of product resolution methods.

MINIMUM QUALIFICATIONS & EXPERIENCE

Applicants should meet one of the following qualification and experience pathways:

Option 1:

• NQF Level 6 qualification with 360 credits in Mechanical Engineering or a related field.
• Minimum 3 years' relevant working experience as a Motor Technician, Motor Mechanic or in a similar technical role.

OR

Option 2:

• Qualified Motor Mechanic.
• Master Technician (G1) qualification.
• 5–6 years' relevant technical experience.

ADDITIONAL EXPERIENCE & REQUIREMENTS

• Minimum 5 years' experience at dealer level will be advantageous.
• Experience in a research, technical analysis or product analysis environment will be advantageous.
• Minimum 5 years' technical experience working with Toyota and Lexus models will be advantageous.
• Advanced technical knowledge within the automotive industry.
• Experience dealing directly with the Voice of the Customer (VOC).
• Strong computer literacy, particularly Microsoft Office and Outlook.
• Ability to analyse technical information and produce detailed reports.
• Willingness and ability to travel as required.

KEY COMPETENCIES

The ideal candidate should demonstrate:

• Strong information gathering and analytical skills.
• Excellent technical problem-solving abilities.
• Strong communication and presentation skills.
• Situational awareness and sound decision-making.
• Ability to identify issues and act decisively.
• Innovative and strategic thinking.
• Ability to develop and implement effective systems and processes.
• Strong commitment to continuous improvement.
• Perseverance and resilience.
• Ability to evaluate results and provide constructive feedback.
• Ability to contribute to the long-term development of technical teams.
• Effective resource allocation and work-method improvement.
• Ability to assign responsibilities appropriately and objectively evaluate performance.
• Strong collaboration and stakeholder-management skills.

IDEAL CANDIDATE

The ideal candidate will be an experienced automotive technical professional with strong diagnostic, analytical and communication skills. The candidate must be able to investigate complex product-related issues, work with multiple stakeholders and translate technical findings into practical solutions.

Experience within a Toyota or Lexus dealer environment will be highly advantageous.

IMPORTANT NOTICE

This appointment will be made in accordance with the company's Employment Equity Policy.

Contract Duration: 2 Years

Work Location: In person