Sales Trainer

About the role

The Sales Trainer is accountable for facilitating the training of sales staff and for supervising and supporting newly trained sales agents throughout the post-classroom nesting experience until they are selling to target. Beyond product and process knowledge, this role builds the selling skills that drive revenue for our clients: discovery, building value, handling objections, and closing the sale the right way.

Key responsibilities

• Facilitate training in product information, offers and pricing, policies, processes, systems information, compliance and required disclosures, emotional intelligence skills, and other training as required to achieve the objectives of Operations
• Teach, model, and role-play the full sales call flow: opening, discovery, value presentation, objection handling, closing, and compliant call wrap-up
• Administer periodic assessments, including knowledge checks and graded mock sales calls, to confirm understanding of the training material and identify knowledge and skill gaps
• Review call recordings with trainees and nesting agents and coach to missed sales opportunities through side-by-sides and recorded-call feedback
• Track each trainee's sales performance during nesting (conversion rate, sales per hour, and client-specific metrics) and hand off every agent to Operations with a documented readiness summary
• Coordinate with the Training Team Leader and/or the Assistant Training Manager, and with Sales Operations leaders, to implement training course enhancements, align on sales targets, and discuss and address trainee performance opportunities
• Administer the trainee satisfaction surveys
• Regularly take live sales calls to maintain expertise and credibility on each line of business being trained
• Exemplify the ClearSource Core Values: Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy

About you

• 2+ years in phone sales, with a record of hitting or beating targets
• 1+ year as a trainer, sales coach, team leader or SME who formally coached or trained agents
• Excellent English, and able to model a live sales call at the standard you expect from agents
• Can read conversion rate, sales per hour and QA scores and turn them into specific coaching
• Comfortable with Microsoft 365 and quick to learn client CRM, dialer and LMS tools
• Top-performer history on a sales floor, for example consistently in the top 20% for conversion
• Amenable to onsite work on schedules that match client business hours