Sales Trainer

Sales Trainer
About Us
At Vetic, we believe pets deserve the same quality healthcare as humans. Our mission is to provide holistic,
advanced, and compassionate care for pets, making it accessible and stress-free across India.
With over 150 expert veterinarians, including multi-specialty specialists, and 60+ pet healthcare centres in
11 cities, we have served 1,00,000+ pets with love and dedication.
Our comprehensive services include consultations, vaccinations, grooming, in-house diagnostics, blood
tests, on-premise X-rays, USG, surgeries, in-patient care, and a fully equipped pharmacy.
We also offer pet food and accessories with 90-minute home delivery.
Through our app, pet parents can access all-in-one solutions for healthcare, book appointments or
grooming sessions, manage medical records, and shop for pet essentials.
With locations in Gurgaon, Delhi, Noida, Ghaziabad, Mumbai, Pune, Bangalore, and Hyderabad. Vetic is
transforming pet healthcare across the nation.
Learn more about our services at Vetic.in
Key Responsibilities:

Design and deliver onboarding and refresher training programs for Inside Sales teams.
Coach Business Development Executives on sales techniques, objection handling, negotiation,
and closing skills.
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Monitor live and recorded sales calls to evaluate quality, customer interactions, and adherence
to sales processes.
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Conduct regular call audits and provide actionable feedback to improve conversion rates.
Identify training needs through quality assessments and performance metrics.
Develop training content, SOPs, playbooks, and knowledge materials.
Conduct role plays, mock calls, and certification assessments for new and existing team
members.
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Partner with Sales and Operations leaders to drive productivity and improve team performance.
Track training effectiveness through KPIs such as conversion, quality scores, productivity, and
customer experience.
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Ensure compliance with communication standards and process guidelines.

What we are looking for
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4-5 years of total experience, including:
2+ years in Inside Sales/Business Development (mandatory) 3 years as a Sales Trainer, Quality Analyst, or Sales Coach
Proven experience in outbound sales and customer handling.
Strong understanding of sales processes, call quality frameworks, and coaching methodologies.
Experience in call monitoring, quality audits, feedback sessions, and performance improvement.
Excellent communication, presentation, and facilitation skills.
Proficient in preparing training materials, assessments, and performance reports.
Comfortable working in a fast-paced, target-driven environment.