Sales Training Officer

This position is primarily responsible for developing and facilitating training programs to different insurance agents that supports the company.

Qualifications:

• Minimum of 3–5 years of experience in sales training, preferably in the insurance or financial services industry.
• Proven track record in developing and delivering sales training programs.
• Strong understanding of insurance products (life, health, general) and regulatory guidelines.
• Skilled in instructional design, adult learning principles, and training delivery (in-person & virtual).
• Proficient in using Learning Management Systems (LMS), e-learning tools, and performance analytics to assess training impact and continuously improve learning outcomes.

DUTIES AND RESPONSIBILITIES

• Develop training programs and materials tailored to different insurance agents that supports the company.
• Ensures that all training programs comply with industry regulations and company policies.
• Conduct in-person or online training sessions for new and existing insurance agents.
• Provide on-the-job coaching and support to new agents.
• Organizes workshops and seminars on insurance products, sales techniques, customer service, and company standards.
• Creates measures to assess the effectiveness of training programs.
• Keeps an updated record of training activities, including attendance, evaluations, and certifications.
• Prepares reports for management on training effectiveness, agent's performance, and areas for improvement.
• Stays abreast with industry trends, new insurance products, and sales techniques to incorporate in training design.