Salesflo Support Executive

I&K Enterprises is seeking a detail-oriented Salesflo Support Executive responsible for master data management, user onboarding, troubleshooting, field training, and distributor support. The role will ensure data accuracy, system adoption, and smooth coordination between Head Office, IT/ERP, Finance, Supply Chain, and Sales teams.

Job Overview:

A detail-oriented Salesflo Technical Support professional responsible for system rollout, user training, master data management, troubleshooting, and field support. Skilled in configuring products, pricing, discounts, targets, and distributor setups, while ensuring data accuracy, system compliance, and smooth coordination with Sales, IT/ERP, Finance, and Supply Chain teams.

Position Purpose:

To ensure full system adoption, data accuracy, and operational efficiency of the Salesflo application by leading user onboarding, managing master data, providing prompt first-level troubleshooting, and coordinating across departments to align IT support with field sales goals.

Key Accountabilities:

• System Rollout & Configuration: Implement Salesflo across distributors and field sales teams, maintaining master data including pricing, products, retailers, targets, schemes, and discounts.
• User Onboarding & Field Training: Conduct training sessions for distributors, DSRs, and field sales teams, creating user guides and SOPs to drive system adoption.
• First-Level Support & Issue Resolution: Serve as the primary point of contact for daily operational troubleshooting, coordinating with internal teams (Sales, IT, Finance) and external vendors to resolve technical bottlenecks.
• Data Validation & Reporting: Regularly audit, reconcile, and validate sales transaction data to ensure accuracy; highlight operational gaps and prepare actionable performance reports.
• On-Site & Field Operations: Perform on-site distributor visits and field checks as needed to support implementation, system setup, and audit field adoption.

Required Skills:

• System Administration & Master Data Management (Salesflo configuration, schemes, pricing rules)
• Data Analysis & Reconciliation (Identifying gaps, data integrity checks, reporting)
• Technical Support & Troubleshooting (1st-level issue diagnosis and resolution)
• Cross-Functional Coordination (Interfacing between Sales, IT/ERP, Supply Chain, and Finance)
• User Training & Documentation (Creating SOPs, training non-technical field users)

Preferred Traits (Support Personality):

• Data-driven and analytical
• Ownership-minded and accountable
• Clear, patient communicator and instructor
• Methodical, structured problem solver
• Flexible and willing to conduct field/distributor visits

Key Attributes and Mindset:

• Uncompromising Data Integrity: A meticulous approach to validating sales data, managing master files, and eliminating reporting discrepancies before they impact business decisions.
• Ownership & Accountability: A proactive mindset that views system uptime, user adoption, and field efficiency as direct personal responsibilities.
• Empathetic Communication: The ability to explain complex technical concepts simply and patiently to field personnel, DSRs, and distributor managers.
• Structured Problem-Solving: A commitment to diagnosing root causes and implementing long-term SOPs rather than applying quick, temporary patches.
• Field-Ready Agility: A hands-on attitude towards traveling to distributor points and working on the ground to solve operational challenges directly.

Qualification:

• BS (Hons) in IT, Computer Science, Software Engineering, or related field

Experience:

• 1.5 – 3 Years (FMCG, IT, or Software industry background preferred)

Location: Lahore (With field travel as required)

Application Instructions:

Interested candidates meeting the criteria are encouraged to submit their CV to [email protected] with the subject line "Salesflo Support Executive".

Apply By:

Oct 10th, 2026

Note: Candidates must only apply if their CV is highly relevant to the required qualifications and experience outlined above.

Pay: Rs80,000.00 - Rs100,000.00 per month

Work Location: In person