Salesforce Administrator

Responsibilities:

We are seeking a motivated and detail-oriented Salesforce Administrator / Analyst with 3 years of experience to support our enterprise Salesforce ecosystem. This role will work closely with governance, architecture, and platform teams to ensure smooth operations, adherence to standards, and continuous improvement across multiple Salesforce clouds and integrated systems.

Key Responsibilities

Assist in implementing and maintaining Salesforce governance standards across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud

Monitor system health, data quality, and platform usage using reports and dashboards

Support integrations between Salesforce and enterprise systems such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP

Provide L2 user support and troubleshoot configuration, access, and automation issues

Assist in conducting Salesforce Security Maturity Assessments using Health Check and internal frameworks

Support initiatives to improve security scores and maturity levels through best practice implementation

Assist with performance tuning and maintain system reliability and uptime

Assist in the development and maintenance of Salesforce Security & Governance policies, standards, and procedures

Support release management activities, including testing and deployment validation

Collaborate with cross-functional teams and contribute to continuous improvement initiatives

Maintain a centralized Knowledge Base documenting Salesforce usage across Lennox business processes, and update governance standards, support processes, and SOPs to ensure consistent operations

Qualifications:

Required Skills & Qualifications

3 years of Salesforce Administration experience

Knowledge of objects, fields, validation rules, flows, reports, and dashboards

Understanding of Salesforce security model

Basic knowledge of integration concepts (REST/SOAP APIs)

Experience with DevOps tools (Azure DevOps, Git) is a plus

Strong analytical and problem-solving skills

Preferred Qualifications

Salesforce Certified Administrator (Must)

Exposure to multi-org environments

Basic knowledge of MuleSoft or integration platforms