Salesforce Administrator

Description:

• Manage end-to-end Salesforce declarative configuration, day-to-day administration, and user management across Sales Cloud and Service Cloud environments.

• Configure and maintain complex declarative automation using Salesforce Flow (Screen Flows, Record-Triggered Flows, Autolaunched Flows), Validation Rules, Approval Processes, and custom object models.

• Administer and support CPQ and Ordering flows, including product catalog setup, price books, discount schedules, summary variables, quote templates, and order generation rules.

• Configure and optimize Service Cloud features: Omni-Channel routing, Case Milestones, Entitlements, Escalation Rules, Knowledge Base, and Service Console layouts.

• Maintain security and access models including Role Hierarchy, Profiles, Permission Sets, Permission Set Groups, Organization-Wide Defaults (OWD), and Sharing Rules.

• Oversee data management operations including data cleaning, deduplication, migration, and periodic backups using Data Loader and Workbench.

• Design and maintain analytical assets: custom report types, executive dashboards, and operational KPI reporting for Sales, Service, and Fulfilment stakeholders.

• Support release management activities, sandbox creation/refreshes, change set/package deployments, and regression testing during seasonal Salesforce releases.

• Collaborate with business analysts, solution architects, and developers to translate business requirements into efficient declarative solutions.