Salesforce Administrator

Job Overview:

Our client is seeking an experienced Salesforce Administrator to support a new Salesforce implementation and manage the platform's ongoing maintenance, enhancements, and user support. The ideal candidate will play a key role in optimizing Salesforce to enhance member engagement, streamline operations, and drive business growth.

Key Responsibilities:

• Assist in the implementation and configuration of Salesforce, ensuring alignment with business needs.
• Perform ongoing maintenance, updates, and enhancements to improve system functionality.
• Monitor system performance, troubleshoot issues, and optimize platform efficiency.
• Provide end-user support, including training, troubleshooting, and responding to user requests.
• Work closely with business stakeholders, developers, and vendors to customize Salesforce solutions.
• Manage data integrity, security settings, and user access controls.
• Develop and maintain reports, dashboards, and workflows to support business intelligence needs.
• Ensure compliance with industry regulations and best practices for CRM data management.

Qualifications & Requirements:

• Must be legally able to work in the US and NOT require sponsorship now or in the future.
• 4-7 years of experience as a Salesforce Administrator.
• Hands-on experience with Salesforce configuration, automation (Flows, Process Builder), and security settings.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and user management.
• Ability to create and manage reports, dashboards, and custom objects.
• Experience supporting a Salesforce implementation or migration is preferred.
• Salesforce Administrator (ADM-201) Certification required; additional certifications (e.g., Advanced Admin, Platform App Builder) are a plus.
• Strong communication skills with the ability to support and train end users.
• Experience in the financial services or credit union industry is a plus.

Why Join us?

• Be part of a mission-driven financial institution serving the local community.
• Opportunity to work on a new Salesforce implementation and shape its success.
• Competitive salary, benefits, and professional development opportunities.

Pay: $120,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you hold any Salesforce certifications?

Work Location: Hybrid remote in Oak Ridge, TN 37830