Salesforce Administrator

Key responsibilities

• Administer and maintain multiple Salesforce instances, ensuring data accuracy and integrity, and overseeing system security, data access and backups.
• Collaborate with business stakeholders to understand business requirements and configure Salesforce to meet those requirements.
• Manage and support the data management process, including data mapping, deduplication, cleansing, validation and testing.
• Manage daily, weekly and monthly Salesforce processes, including handling errors, updating records and cleaning data.
• Accomplish general administration tasks and perform workflow monitoring in Salesforce.
• Develop and maintain custom fields, page layouts, custom objects and workflows to support business processes.
• Develop and maintain reports, dashboards and metrics to support data-driven decision-making.

Key competencies

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Salesforce Administrator/Alteryx certification or equivalent.
• More than two years of experience as a Salesforce Administrator or Data Analyst, with a solid understanding of Salesforce administration and data management using tools such as Excel, Alteryx and DemandTools.
• Strong knowledge of Salesforce configuration, including bulk data import and export, with familiarity with large data sets.
• Experience with data migration and data management, including data mapping, validation, deduplication and testing.
• Experience in following a case approval process, with an understanding of the steps involved, from case creation through to approval and completion.
• Ability to work with SQL and write basic queries to support data management tasks.
• Excellent written and verbal communication and interpersonal skills, with a strong sense of client service.
• A solution-oriented approach, with a strong focus on quality, attention to detail, accuracy, efficiency and the ability to meet tight deadlines.
• Ability to work independently and manage priorities while maintaining consistent quality and performance standards.
• Knowledge of capital markets, funds and asset management will be an added advantage.