Salesforce Administrator

Description of Role

• Manage Salesforce platform operations, including environment administration, certificate renewals, email authentication, identity and access management, connected apps, named credentials, and other infrastructure-related configurations to ensure platform security and reliability.
• Administer, configure, and maintain the Salesforce platform, including user access, security, declarative automation, data management, reporting, and platform configuration to support business operations.
• Provide end-user support by troubleshooting issues, resolving service requests, maintaining system documentation, and delivering user guidance and training as needed.
• Monitor platform health, data quality, and Salesforce seasonal releases; identify opportunities for continuous improvement while ensuring compliance with organizational governance and security standards.
• Collaborate with the Senior Salesforce Administrator, Salesforce Developer, business stakeholders, and project teams to implement scalable Salesforce solutions across SWSS, support releases, and enhance business processes.

Knowledge Skills Abilities

• 5+ years of hands-on Salesforce administration experience in a complex enterprise environment.
• Demonstrated experience supporting Service Cloud, Experience Cloud and Marketing Cloud Account Engagement (Pardot).
• Ability to translate business needs into a Salesforce proof of concept, demo, gather feedback, and improve the solution through an iterative process.
• Ability to communicate with technical and nontechnical stakeholders.
• Strong experience with Flow automation, data management, integrations, troubleshooting and release/change management.
• Strong hands-on experience administering Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues and other core configuration.
• Experience supporting Cases, queues, assignment/escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console and routing.
• Ability to administer customer/partner portals and sites, including users, profiles/permission sets, sharing, audiences, navigation, branding, Experience Builder and external-user security.
• Ability to perform imports/exports, mass updates, duplicate management, data cleanup and troubleshooting using tools such as Data Loader, Data Import Wizard and reports.