Salesforce Administrator + Work-from-Home + Up to ₱70,000 + Mid-Shift

About the Role

We are seeking an experienced and organized Salesforce Administrator to manage, maintain, and enhance the Salesforce CRM environment for one of our international clients.

This position is ideal for someone with a strong background in Salesforce configuration, CRM data management, user support, and business process optimization. You will work closely with stakeholders to ensure the platform operates efficiently and continues to meet the organization's evolving needs.

The successful candidate will handle system administration, user permissions, data quality, reporting, automation, and troubleshooting while identifying opportunities to improve workflows and overall CRM performance.

Work Arrangement: Candidates residing outside Cebu may work remotely. Applicants based in Cebu may be required to report to the office, depending on operational requirements.

Key Duties and Responsibilities

• Oversee the daily administration, configuration, and maintenance of Salesforce CRM.
• Create and manage user accounts, roles, profiles, permission sets, and security access.
• Customize Salesforce objects, fields, page layouts, validation rules, and automated Flows.
• Build, update, and maintain reports and dashboards to provide useful business insights.
• Ensure CRM records remain accurate, consistent, complete, and properly maintained.
• Handle data imports, exports, updates, cleansing, and migration tasks.
• Apply SOQL queries to retrieve, review, and analyze Salesforce information.
• Investigate technical issues and provide effective support to Salesforce users.
• Coordinate with business stakeholders to understand requirements and implement appropriate system solutions.
• Review existing workflows and recommend improvements to enhance productivity and efficiency.
• Assist in developing and maintaining Salesforce automation processes.
• Support the use of external sales intelligence and data enrichment platforms, including ZoomInfo, Cognism, Apollo.io, or comparable tools.
• Participate in system integrations, new feature rollouts, and platform enhancement projects.
• Help users understand Salesforce features through guidance, documentation, and ongoing support.
• Maintain technical documentation and follow established CRM administration standards.
• Keep informed of Salesforce updates and identify features that may benefit the business.
• Work collaboratively with client representatives and internal teams to align Salesforce functionality with operational goals.

Qualifications and Experience

• A bachelor's degree in Information Technology, Computer Science, Information Systems, Business, or a related field is preferred.
• 5–10 years of relevant professional experience in Salesforce Administration, CRM management, or a related role.
• Extensive experience with Salesforce.com and data management, ideally with up to 10 years of hands-on experience in Salesforce administration, CRM data management, and system optimization.
• Strong proficiency in Salesforce Lightning Experience.
• In-depth knowledge of Salesforce configuration, including user management, profiles, roles, permission sets, objects, fields, validation rules, Flows, reports, and dashboards.
• Hands-on experience using SOQL to retrieve, analyze, and manage Salesforce data.
• Proven experience with data cleansing, imports, exports, migration, and data integrity management.
• Experience using sales intelligence and data enrichment platforms such as ZoomInfo, Cognism, Apollo.io, or similar tools.
• Salesforce Administrator Certification is highly preferred.
• Experience working directly with international clients or distributed teams is an advantage.
• Excellent written and verbal English communication skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent attention to detail and commitment to data accuracy.
• Ability to work independently, manage competing priorities, and meet deadlines.

Required Technical Knowledge

Candidates should have experience or working knowledge of the following:

• Salesforce CRM Administration
• Salesforce Lightning Experience
• Salesforce Flow and process automation
• Salesforce Reports and Dashboards
• SOQL queries
• CRM database and data quality management
• Data imports, exports, cleansing, and migration
• User access and security administration
• Workflow configuration and optimization
• Sales intelligence tools, including ZoomInfo, Cognism, and Apollo.io

Additional Skills That Would Be an Advantage

The following skills are beneficial but are not essential requirements:

• Salesforce Administrator Certification
• Salesforce development experience
• Familiarity with Apex programming
• Experience with Visualforce
• Knowledge of Lightning Web Components (LWC)
• Understanding of Salesforce APIs and third-party integrations
• Experience with ETL processes or database management
• Familiarity with programming languages such as Java, C, or C++

The Ideal Candidate

We are looking for a self-motivated Salesforce professional who can take responsibility for maintaining the CRM platform while contributing to broader business improvements.

You should be comfortable communicating with stakeholders, analyzing business needs, resolving system issues, and proposing practical solutions to improve Salesforce performance.

Since this position involves working directly with an international client, professionalism, clear communication, accountability, and effective time management are essential.

Candidates must also be comfortable with the applicable work arrangement based on their location.

What We Offer

• Competitive salary of up to ₱70,000 per month, depending on qualifications and experience.
• Remote work arrangement for candidates residing outside Cebu.
• Potential office-based work arrangement for candidates residing within Cebu, depending on business requirements.
• Direct collaboration with an international client.
• Exposure to global CRM operations and Salesforce optimization projects.
• Opportunities to work on system configuration, data management, reporting, and automation.
• HMO coverage and other company benefits.
• A collaborative working environment that supports professional development.
• Opportunities for long-term career growth.

Work Schedule and Location

• Shift: Mid-shift (UK Time)
• Work setup for candidates outside Cebu: Remote / Work from home
• Work setup for candidates within Cebu: May require reporting to the office, subject to operational requirements

Interested candidates with relevant Salesforce administration experience are encouraged to apply.