Salesforce Adoption Specialist

• Newly created role where you can make an impact
• Full time permanent role based in the CBD, with hybrid working model
• Great culture where staff are valued and supported

Tātaki Auckland Unlimited (TAU) is Auckland's cultural, events and destination agency. It enriches the cultural life and vibrancy of Auckland through events, experiences and taonga (treasures). Its work connects communities, celebrates identity and grows Auckland's reputation as a world-class place to live, visit and belong. TAU is a proud Auckland Council-controlled organisation.

Our work touches all Aucklanders and visitors to our region, creating a legacy for future generations. To know more about what we do and what's on in Auckland visit our website: https://aucklandunlimited.com/

He angitūtanga: The opportunity

As a Salesforce Adoption Specialist for our Digital Department, you will collaborate with the wider Digital team and Customer Strategy to develop and maintain a roadmap for Salesforce process and training enhancements to drive continuous customer experience and business improvements. You will be entrusted with managing business processes, facilitating training, and driving the adoption of Salesforce applications, as well as supporting other Digital applications or projects on occasion, as required by Tātaki Auckland Unlimited. In this role, you will be instrumental in enhancing the use of Salesforce to elevate customer experiences, ensuring alignment with Tātaki Auckland Unlimited's Customer Strategy. Serving as a key liaison between business units, the Content & Channels team, and the broader Digital Team, you will lead best practice across the business units, raising future system enhancements to improve user experience in collaboration with the Salesforce Product Owner.

This role involves supporting projects with a focus on user buy-in, training, and adoption, helping to ensure a seamless transition to operations once the project is complete. You will work with stakeholders to maintain best practice and continued adoption even after the project team has stepped back. You will play a critical role in managing organisational change by promoting the transition to Salesforce and implementing strategies to embed user adoption. Additionally, you will lead the Salesforce User Group in partnership with the Salesforce Product Owner, ensuring the consistent and effective use of the platform across all Tātaki Auckland Unlimited Rōpū.

Click this link to access the Position Description

He kōrero mōu: About you

We are ideally looking for a candidate that holds a Bachelor's degree, preferably in Information Technology or an equivalent industry qualification, or possess extensive relevant business experience. A minimum of 2-3 years of experience with Salesforce Enterprise Software, including CRM and Marketing Cloud, is required, with Salesforce certifications being desirable.

Experience working on large and complex digital projects is essential, along with a proven ability to develop and maintain networks and relationships. The candidate should have demonstrated experience in facilitating training and supporting user adoption across large cross-functional teams, as well as expertise in change management. Proficiency in Microsoft Outlook, Word, Excel, and Teams is required, as is the ability to interact effectively with both business and ICT/Digital professionals at all levels. A solid understanding and practical experience in using Jira or Asana, Agile ways of working, and Lean delivery methodologies are also necessary for this role.

Ngā āhuatanga kei a mātou: What we offer

At TAU, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

If you have questions about this role, email me directly at [email protected]

Me Tono Ināianei!: Apply Now!

Closing Date: Sunday 6 September 2026

Tātaki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Any offer of employment from Tātaki Auckland Unlimited will be conditional upon you being fully vaccinated and providing suitable evidence of vaccination or medical exemption.