Salesforce Agent force Developer

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Your Work Profile

As a Senior Consultant in our Consulting team, you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

• Takes responsibility for own work or workstream, ensuring engagement/project objectives and Deloitte quality standards are met.
• Develops scalable Salesforce solutions using configuration, customization, and Agent force capabilities.
• Designs, implements, and optimizes Salesforce Agent force solutions for AI-powered automation, digital workforce, and intelligent customer engagement.
• Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership.
• Identifies opportunities to improve the efficiency and effectiveness of key business processes.
• Builds knowledge in the Salesforce ecosystem by contributing to firm initiatives, learning programs, and industry events.
• Applies awareness of global technology trends to address client needs and enhance recommendations.
• Understands the impact of emerging technologies, including AI and autonomous agents, on business processes and Salesforce implementations.

Key Skills Required

• Prior hands-on experience with Salesforce and Salesforce Agent force is mandatory.
• Strong experience in designing, configuring, and implementing Agent force solutions for AI-driven customer service and business process automation.
• Extensive experience in solution design, client management, client demonstrations, and conducting design and development workshops.
• Good understanding of Salesforce capabilities including Lightning Experience, Integrations, Apex, LWC, Flow, and project implementation methodologies.
• Hands-on experience with one or more Salesforce Clouds such as Sales Cloud, Service Cloud, Industry Clouds, or Salesforce Platform.
• Ability to understand business requirements, prepare effort estimates, and define end-to-end solution architecture.
• Experience leading client engagements and managing multi-member project teams.
• Demonstrated project discipline with strong focus on quality, timelines, and deliverables.
• Strong understanding of Force.com platform and Salesforce implementation best practices.
• Ability to prepare project documentation including requirement documents, solution design documents, use cases, test plans, and training materials.
• Experience handling client deliverables and stakeholder communication.
• Knowledge of Heroku and eCommerce integrations will be an added advantage.

Desired Qualifications

• 5 to 11 years of relevant experience in a consulting or management-oriented environment.
• Minimum 1-2 end-to-end Salesforce implementation projects, including hands-on exposure to Agent force implementations or AI-powered Salesforce solutions.
• Salesforce certifications (Administrator, Platform Developer, AI Specialist, Agent force Specialist, or relevant certifications) are preferred.
• Graduate degree (Science or Engineering) from a premier institute.

Location and Way of Working

• Base location: PAN India
• Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.
• Willingness to travel for short- and long-term client engagements, as required.