Salesforce AI Engineer

Job Title: Salesforce AI engineer

Experience:5+ Years

Employment Type: Full-Time

We are looking for a highly skilled and hands-on Salesforce AI Engineer / Agent Orchestration Specialist who can design, develop, and scale intelligent agent-based solutions. The ideal candidate should have strong expertise in Agent Orchestrator, Agent Flows, Salesforce platform (Apex & Flows), and a solid understanding of platform-agnostic AI capabilities to drive end-to-end automation and customer experience transformation.

Key Responsibilities

• Design and implement AI-driven agent workflows using Agent Orchestrator and Agent Flows
• Build scalable solutions on the Salesforce platform, leveraging Apex, Flows, and integrations
• Translate business requirements into intelligent automation use cases across channels (email, chat, messaging)
• Integrate platform-agnostic AI capabilities ( automation frameworks) into Salesforce ecosystems
• Collaborate with product owners, architects, and cross-functional teams to deliver end-to-end AI solutions
• Define and implement best practices for orchestration, automation, and AI governance
• Drive UAT readiness, testing strategies, and production stability for AI-enabled features
• Troubleshoot and optimize performance, reliability, and scalability of AI agents

Required Skills & Qualifications

Salesforce & Development

• Strong experience in Salesforce platform (Service Cloud / Data CLoud)
• Proficiency in Apex, Lightning Flows, Process Automation
• Experience with API integrations and external system connectivity

AI & Agent Capabilities

• Hands-on experience with Agent Orchestrator and Agent Flows
• Strong understanding of AI-driven automation and conversational systems
• Familiarity with LLMs, prompt design, and AI orchestration frameworks

Platform-Agnostic AI Expertise

• Experience working with AI tools/frameworks beyond Salesforce (e.g., Microsoft, Azure AI, LangChain, etc.)
• Ability to design agnostic, extensible AI architectures that are not platform-locked

Other Skills

• Strong problem-solving and solution design mindset
• Experience working in Agile environments (sprints, UAT, releases)
• Excellent stakeholder communication and collaboration skills

Preferred Qualifications

• Experience with Agentforce ecosystem/tools
• Knowledge of Data Cloud and Service Cloud
• Understanding of testing frameworks for AI systems and automation
• Prior involvement in AI pilot (good to have)