Salesforce Analyst

About the role

The CRM Solutions - Analyst is responsible for developing and maintaining custom applications and integrations within the Salesforce platform. This role also focuses on managing Salesforce configurations, operational requests, and troubleshooting issues, ensuring seamless automation and functionality. In addition to Salesforce development, the individual is responsible for creating dashboards and data visualizations, ensuring accurate reporting and data reliability for business decision-making.

Key responsibilities

• Assist in the development and maintenance of custom applications and integrations on the salesforce platform using Apex, Visualforce, Lightning Web Components, and other technologies.
• Maintain Fields, Views, Reports, Dashboards, Campaigns, User Access and other SFDC objects and Functions.
• Customize Object Fields, Page Layouts, Record Types, Searching, List Views, etc.
• Maintain Workflows, Functions and Configurations within the SFDC environment.
• Manage Operational Requests, Automation Solutions and Troubleshoot Issues, working with diverse user groups and business leaders.
• Create and Deliver User Requirements, Planning Documentation, Features / Functional Specifications, Business Process Flow Design and Recommendations on scope.
• Develop and Maintain Power BI dashboards, reports, and data visualizations to meet business requirements and drive informed decision-making.
• Monitor data source connectivity, data refresh schedules, and data loading processes to ensure data reliability and availability for reporting and analysis.
• Collaborate with data engineers, database administrators, and business stakeholders to define data quality metrics, validate data integrity, and resolve data discrepancies.
• Design and implement data validation checks, data profiling, and data cleansing routines to identify and address data quality issues proactively.

Qualifications:

• Degree in Computer Science, Engineering, or a related field
• Experience in REST/SOAP API, Php, C#, Java Programming
• Experience in Power BI Desktop, Power Query, DAX (Data Analysis Expressions)
• Familiarity with Databases and Query Languages
• Familiarity with Agile development Methodologies and Project Management Tools, with the ability to manage multiple projects, involving Salesforce development, automation and dashboard creation
• Strong Analytical and Critical Thinking, Data Driven Decision Making and Attention to Detail
• Ability to work closely with business stakeholders, engineers, and administrators to align data reporting and platform needs
• Excellent communication skills, with the ability to explain technical concepts in a clear and easy-to-understand manner.
• Willing to work on site (Aseana, Paranaque)