Salesforce Architect for Patient Support Programs

Looking for an experienced Salesforce Technical/ Solution Architect with deep expertise in Salesforce Health Cloud to lead the architecture and delivery of complex, compliant solutions for the Pharmaceuticals industry, with a primary focus on Patient Services (Patient Support Programs / PSP).

The ideal candidate will design scalable, secure, and patient-centric architectures that support end-to-end patient journeys — from patient onboarding, benefits verification, and enrollment to therapy orchestration, adherence support, adverse event management, and personalized engagement.

Key Responsibilities

Architecture & Design

• Lead the end-to-end solution architecture for Salesforce implementations leveraging Health Cloud and Life Sciences Cloud (LSC), with deep focus on Patient Services Programs (PSP) .

• Design robust patient data models using the Unified Patient Record, Care Plans, Patient Journeys, and Life Sciences industry data model.

• Architect solutions for key Patient Services capabilities:

• Patient enrollment & onboarding

• Insurance benefits verification & re-verification

• Hub services & case management

• Therapy orchestration & adherence programs

• Personalized next-best-action / patient engagement

• Adverse event / pharmacovigilance intake & reporting

• Savings / copay assistance programs

• Patient portals and self-service experiences

Required Qualifications & Experience

- 10+ years of hands-on Salesforce experience, with at least 4–5 years as a Technical/Solution Architect .

- Strong expertise in Salesforce Health Cloud (must-have)

• Proven experience delivering Patient Services / Patient Support Programs solutions for Pharmaceutical clients.

• Deep knowledge of OmniStudio (Vlocity) components.

• Strong command of:

• Apex, LWC, Lightning Flows

• Integration patterns (REST/SOAP, MuleSoft, ETL tools)

• Security & Sharing (OWD, Sharing Rules, Permission Sets, Profiles)

• Data architecture & large data volume handling

Certifications (preferred):

• Salesforce Certified Technical Architect (CTA) or Application Architect / System Architect path

• Health Cloud Accredited Professional

• Life Sciences Cloud / OmniStudio certifications

• Service Cloud Consultant, Platform Developer I & II

Preferred Skills & Experience

• Prior experience working in Pharma / Life Sciences organizations or consulting for Pharma clients.

• Knowledge of Veeva CRM and integration patterns between Veeva and Salesforce Health/Life Sciences Cloud.

• Experience with Einstein AI , Prediction Builder , Next Best Action , and Agentforce for patient services.

• Familiarity with HL7 , FHIR , and healthcare interoperability standards.

• Experience with CI/CD (Salesforce DX, Copado, Gearset, Jenkins), DevOps practices, and release management.

• Excellent communication, stakeholder management, and documentation skills.