Salesforce Business Analyst

We have an urgent requirement for a Business Analyst for one of our projects. Please find the requirement details below:

Position: Business Analyst
Experience: 3+ Years
Work Mode: Onsite / Remote
Location: IMI, Bangalore (for onsite candidates)
Budget: Not finalized. Please share profiles along with your expected rates. We will discuss the budget based on the profiles and rates shared.

Please find the detailed JD for the Salesforce Business Analyst role.

Key Responsibilities

Gather and analyze business requirements from stakeholders and customers.
Translate business requirements into clear Salesforce functional requirements and user stories.
Work closely with Salesforce Developers, Architects, QA teams, and business stakeholders.
Perform requirement gathering, gap analysis, process mapping, and solution documentation.
Design and document functional workflows and business processes.
Prepare BRD/FRD, user stories, acceptance criteria, process flows, and other functional documentation.
Participate in UAT planning, test case review, and issue resolution.
Support stakeholders during UAT and implementation phases.
Identify process improvement opportunities and recommend Salesforce-based solutions.
Coordinate with technical teams to ensure requirements are implemented as expected.
Conduct requirement walkthroughs and provide functional clarification to development teams.
Mandatory Skills Experience

3+ years of experience as a Salesforce Business Analyst.
Hands-on experience working on Salesforce Field Service projects is mandatory.
Strong understanding of Salesforce Field Service processes and functionalities.
Experience in requirement gathering and stakeholder management.
Strong knowledge of Salesforce business processes and CRM concepts.
Experience creating User Stories, Acceptance Criteria, BRD/FRD, Process Flows, and Functional Specifications.
Experience working with Salesforce Developers and Solution Architects.
Good understanding of Salesforce configuration and standard functionalities.
Experience in UAT coordination and functional testing.
Strong analytical, communication, and problem-solving skills.
Important:
Salesforce Field Service project experience is mandatory. Please share profiles only where the candidate has relevant hands-on project experience in Salesforce Field Service.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.