Salesforce Business Systems Analyst

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Find us on Instagram: @optimizely

Introduction

This position will be responsible for gathering requirements, providing insight, designing documentation, and working cross-functionally to implement and maintain our enterprise systems stack.

Job Responsibilities

• Gather requirements for projects related to enterprise systems, integrations, processes, and operations
• Create and maintain documentation in partnership with the Enterprise Architect on enterprise systems and integrations
• Create and maintain documentation in partnership with cross-departmental teams related to process and operations
• Develop User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements
• Facilitate discussions with business owners in working sessions to understand requirements, find common ground, and evaluate acceptable solutions
  Identify gaps in process, operations, and systems
• Work with IT Infrastructure, enterprise system subject matter experts, and other resources to review technical designs and project plans for fit and purpose
• Understand what processes and business drivers the enterprise systems support in each organization and cross-functionally
• Understand the data flows between systems
• Develop and maintain trust cross-departmentally
• Ability and commitment to work from 4:00 PM to 00:00 AM Vietnam Time to ensure overlap with US Business Hours.
• Familiar with Salesforce Sales Cloud and CPQ.

Knowledge and Experience

2 year or more years’ experience with enterprise architecture (ex: ERPs, HCMs, CRMs) and the software that tech companies use on the “office” side (example: third party connectors, data enrichment tools, CPQ modules)

Bonus Experience

• Related educational degree or certificates
• System Administration
• ITIL Service Delivery; Agile methodology certifications
• Public presentations of your work: speaking at conferences, articles published, book author
• Salesforce, SuccessFactors, Marketo, & NetSuite certifications

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Total Target Compensation range: $-$

Optimizely considers several factors when extending an offer, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

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