Salesforce Commerce Cloud Developer

Work timings : 2 pm 10:30 pm IST (with an adjustment of 1 hour)Hybrid to our Manyata office is preferred with 2 days to office. For suitable candidates, 100% remote shall be considered.

Job Description

Salesforce Commerce Cloud (SFCC) Engineer with 3 to 5 years of experience in E-Commerce development and production support. In this role, he will manage development with end-to-end production support. He will collaborate with cross-functional teams like SFMC, Devops, OMS, etc. He is also responsible to troubleshoot system issues, implement bug fixes, maintain site availability, improve performance and user experience.

Key Responsibilities

1. Design, build and maintain scalable custom applications and integrations using standard SFCC architectures.
2. Diagnose, debug and write fixes for code defects and system bugs identified in the production environment.
3. Integrate SFCC with third-party systems including payment gateways, content management and order management systems (OMS).
4. Perform routine code deployments, releases and maintain version control via GitHub.
5. Provide L2/L3 application and production support across e-commerce storefronts.
6. Triage, analyze and resolve production issues (P0P3 priorities) within defined SLAs.
7. Conduct Root Cause Analysis (RCA) for critical incidents, outage events and recurring system issues.
8. Monitor application health, error spikes, user sessions and order flow using SFCC Log Center.
9. Configure and monitor custom alerts, dashboards and automated incident triggers in Splunk, Dynatrace, or Nagios.
10. Linux/Unix command-line operations (or basic Shell scripting).

Highly recommended to have:

1. Salesforce Certification
2. Experience in supporting high-traffic e-commerce environments.

Additionally,

• Hybrid to our Manyata office is preferred with 2 days to office. For suitable candidates, 100% remote shall be considered.
• Work timings : 2 pm – 10:30 pm IST (with an adjustment of 1 hour)
• On-Call support during week-ends and holiday peak season. A compensatory off provided.